Medical Records Clerk

🔥 1 minute ago

🇵🇭 Philippines – Remote

💵 $800 - $1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Records Clerk

👻 Ghost score 0%

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HireHawk

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11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HireHawk is a recruitment service that specializes in building fully vetted global teams for companies, significantly reducing hiring costs by up to 80%. They provide a comprehensive solution encompassing planning, sourcing, vetting, hiring, payroll management, and compliance, all designed to streamline the hiring process. HireHawk also focuses on optimizing the candidate experience with extensive screening, rapid sourcing, and competitive compensation packages, ensuring that every hire meets the specific needs of their clients.

📋 Description

• Own medical records and itemized billing requests from initial submission through successful retrieval. • Prepare and submit accurate HIPAA-compliant records requests and authorizations to U.S. healthcare providers. • Conduct outbound follow-up with medical offices and provider records departments. • Track requests, follow-ups, responses, and pending items using internal systems and spreadsheets. • Review received medical records and bills for completeness, accuracy, and relevance. • Identify missing records, incomplete billing, discrepancies, or documentation gaps and coordinate corrections. • Ensure required medical documentation is available as personal injury matters progress toward the demand stage. • Coordinate with records department leads, case managers, and internal teams. • Manage a high volume of simultaneous requests while meeting productivity, turnaround, and quality expectations. • Assist with claims-opening or related administrative processes when needed.

🎯 Requirements

• Prior hands-on experience requesting and retrieving medical records and medical bills from U.S. healthcare providers. • Experience supporting U.S. personal injury matters or working within a personal injury legal environment. • Strong spoken and written English, including confidence communicating directly with U.S. hospitals, clinics, physicians, and records departments. • Working knowledge of HIPAA authorizations and the U.S. medical records retrieval process. • Proven ability to manage a high volume of open requests, follow-ups, and deadlines without losing accuracy. • Strong organizational skills, attention to detail, and persistence in following requests through to completion. • Proficiency with Microsoft Excel, spreadsheets, and digital tracking systems. • Experience supporting a California-based personal injury law firm. • Familiarity with medical billing, liens, subrogation, insurance claims, and provider billing processes. • Experience using medical records retrieval platforms such as ProScan. • Experience with legal case management systems such as Filevine or CASEpeer. • Familiarity with the personal injury case lifecycle, particularly treatment documentation and demand preparation.

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