Medical Records Clerk

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Records Clerk

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HireHawk

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HireHawk is a recruitment service that specializes in building fully vetted global teams for companies, significantly reducing hiring costs by up to 80%. They provide a comprehensive solution encompassing planning, sourcing, vetting, hiring, payroll management, and compliance, all designed to streamline the hiring process. HireHawk also focuses on optimizing the candidate experience with extensive screening, rapid sourcing, and competitive compensation packages, ensuring that every hire meets the specific needs of their clients.

📋 Description

• Obtain medical records and itemized bills from U.S. hospitals, physicians, clinics, and other healthcare providers to support complete case documentation. • Prepare and submit HIPAA-compliant records requests and authorizations. • Make outbound calls and follow up on outstanding requests, identifying next steps when providers are unresponsive or records are delayed. • Maintain accurate request statuses, follow-up dates, and case notes in internal tracking tools and spreadsheets. • Review incoming records and bills for completeness, accuracy, and relevance to the client’s accident and treatment. • Resolve missing records, billing discrepancies, and incomplete documentation by coordinating corrections with healthcare providers. • Help prepare cases for the demand stage by ensuring required medical records and billing documentation are available. • Keep records department leads, case managers, and internal teams informed of progress, delays, and unresolved documentation needs. • Meet departmental productivity and quality standards while prioritizing high-volume requests and follow-up deadlines. • Assist with opening claims and related administrative processes as needed.

🎯 Requirements

• Prior hands-on experience requesting and retrieving medical records and medical bills from U.S. healthcare providers. • Working knowledge of medical records retrieval processes, including HIPAA authorizations and confidential information handling. • Strong written and spoken English, with confidence making frequent outbound calls to U.S. medical offices, hospitals, and insurance-related contacts. • Demonstrated ability to manage high volumes of requests, prioritize deadlines, maintain accurate records, and follow through independently until completion. • Proficiency with Microsoft Excel and digital tracking systems, with the attention to detail needed to identify missing documentation and billing discrepancies. • Availability to work full-time remotely during the stated 8:00 a.m. to 5:00 p.m. PST schedule. • Experience supporting California-based personal injury law firms. • Familiarity with medical billing, liens, and subrogation. • Experience using ProScan or similar medical records retrieval platforms. • Experience using Filevine, CASEpeer, or other legal case management software. • Experience opening insurance claims and navigating medical provider billing processes.