Records Clerk Team Lead

Job not on LinkedIn

🔥 3 hours ago

🌐 Colombia, Mexico, +4 more countries – Remote

🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇪🇨 Ecuador – Remote 🇳🇮 Nicaragua – Remote

⏰ Full Time

🟠 Senior

✨ Records Clerk

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HireHawk

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HireHawk is a recruitment service that specializes in building fully vetted global teams for companies, significantly reducing hiring costs by up to 80%. They provide a comprehensive solution encompassing planning, sourcing, vetting, hiring, payroll management, and compliance, all designed to streamline the hiring process. HireHawk also focuses on optimizing the candidate experience with extensive screening, rapid sourcing, and competitive compensation packages, ensuring that every hire meets the specific needs of their clients.

📋 Description

• Lead and coordinate the daily workflow of Records Clerks and supporting team members, ensuring priorities are clear and assigned work is completed on schedule. • Own the team's medical records and billing retrieval process across hospitals, clinics, physicians, and other healthcare providers. • Identify delays, follow up proactively, and resolve incomplete records, billing discrepancies, and provider-related issues. • Monitor turnaround times, pending requests, productivity, accuracy, and other performance indicators. • Coach and train Records Clerks on retrieval procedures, documentation standards, provider communication, HIPAA requirements, and team best practices. • Conduct quality assurance reviews of medical records, billing statements, and supporting documentation. • Partner with Case Managers and other departments to support pre-litigation case preparation. • Identify workflow bottlenecks and recommend process improvements. • Maintain reporting on completed requests, outstanding documentation, follow-up activity, and individual and team productivity. • Resolve complex provider issues and operational escalations, escalating when management involvement is required.

🎯 Requirements

• 3+ years of hands-on medical records retrieval experience supporting U.S. plaintiff personal injury matters. • 1+ year of experience leading, supervising, training, or providing day-to-day direction to Records Clerks or a similar legal support team. • Strong working knowledge of personal injury pre-litigation workflows and how medical records and bills support case preparation. • Proven experience requesting, tracking, reviewing, and following up on medical records and billing statements from U.S. healthcare providers. • Working knowledge of HIPAA requirements, medical authorizations, and appropriate handling of confidential patient information. • Experience using a legal case management platform such as Filevine, CasePeer, SmartAdvocate, or a comparable system, along with strong Excel and reporting skills. • Excellent written and spoken English, with the confidence to communicate professionally with healthcare providers, Case Managers, attorneys, and internal stakeholders. • Experience supporting a California plaintiff personal injury law firm. • Previous leadership experience within an offshore or globally distributed legal support team. • Experience building or improving records retrieval KPIs, productivity dashboards, or turnaround-time reporting. • A track record of improving team performance through coaching, quality reviews, workflow changes, or stronger accountability processes.