Healthcare Virtual Assistant, Call Center

🔥 1 minute ago

🌐 Colombia, Mexico, +3 more countries – Remote

🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇵🇪 Peru – Remote 🇸🇻 El Salvador – Remote 🇧🇷 Brazil – Remote

💵 $9.6k - $22k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Answer and pre-screen inbound patient calls, triaging call intent and routing patients to the right team member or next step • Handle new patient inquiries with timely, warm, and accurate responses • Manage scheduling and rescheduling for existing patients across New York and Southern California clinic locations within AdvancedMD EMR • Confirm appointments and follow up on open scheduling items to reduce no-shows and gaps • Log and flag clinical and administrative items as tickets for in-house staff • Track open tickets and flag items not picked up within the expected window • Maintain accurate, organized patient records in strict compliance with HIPAA • Support the administrative side of a high-volume patient call center with no clinical decision-making

🎯 Requirements

• Prior experience in a healthcare call center, medical virtual assistant, or medical administrative role • Proficiency in AdvancedMD EMR (hard requirement) • Strong understanding of HIPAA compliance and ability to handle protected health information with full discretion • Clear, professional, and empathetic spoken and written English • Ability to manage a high volume of calls and open items accurately • Comfortable working independently in a fully remote environment with minimal oversight • Availability during US business hours • Updated resume • 1–2 minute Loom video introducing yourself and describing relevant healthcare administrative or call center experience • Only candidates who submit a Loom video will be moved to the next step

🏖️ Benefits

• Paid Time Off according to company policy • Holidays observed according to company guidelines • Compensation paid in USD • Paid bi-monthly on the 15th and 30th