Technical Resource Center Analyst

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Hitachi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

📋 Description

• Provide first-level technical support, troubleshooting, and problem resolution for Hitachi, Ltd. employees and systems. • Respond to and resolve technical support requests received via phone, email, and ticketing system. • Provide initial diagnosis and troubleshooting for hardware, software, network, and application issues. • Escalate complex or unresolved issues to appropriate senior technical staff or specialized support teams. • Document all support interactions, resolutions, and troubleshooting steps in the IT service management system. • Assist with user account management, password resets, and access control. • Provide basic guidance and training to users on common software applications and IT procedures. • Monitor IT systems and infrastructure for potential issues and proactively address them where possible. • Participate in creating and updating technical documentation and knowledge base articles.

🎯 Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. • 1-2 years of experience in a technical support or help desk role. • Strong understanding of Windows operating systems and Microsoft Office Suite. • Basic knowledge of networking concepts (TCP/IP, DNS, DHCP). • Familiarity with IT service management tools (e.g., ServiceNow, Jira Service Desk). • Excellent problem-solving and analytical skills. • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users. • Customer-focused attitude with a commitment to providing high-quality service. • Ability to work independently and as part of a team in a fast-paced environment. • CompTIA A+, ITIL Foundation, or equivalent certifications are a plus.

🏖️ Benefits

• flexible arrangements that work for you • support and services that look after your holistic health and wellbeing