Technical Resource Center Analyst

Job not on LinkedIn

🕒 July 29

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hitachi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1910

🚘 Automotive

🏗️ Construction

💼 Consulting

Automotive • Construction • Consulting

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

📋 Description

• Respond to technical inquiries via phone, email, and chat, providing timely and accurate solutions • Diagnose and troubleshoot hardware, software, and network issues for various HITACHI VANTARA products and services • Document all support interactions, resolutions, and escalations thoroughly in the ticketing system • Perform basic system administration tasks, including user account management and password resets • Collaborate with senior technical staff and other departments to resolve complex technical problems • Maintain and update knowledge base articles and technical documentation • Educate users on best practices and self-service options • Participate in training programs to enhance technical skills and product knowledge • Identify recurring issues and contribute to process improvement initiatives • Adhere to established service level agreements (SLAs) and support procedures

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience • 1-3 years of experience in a technical support role, preferably in a helpdesk or call center environment • Strong understanding of Linux OS, Windows operating systems, Microsoft Active Directory, and basic networking concepts (TCP/IP, DNS, DHCP) • Familiarity with Storage and SAN Protocol (FC, iSCSI, FCOE, nVME) • Familiarity with IT service management (ITSM) tools and ticketing systems (e.g., ServiceNow, Jira Service Desk) • Excellent communication skills, both written and verbal, in English and Spanish • Strong problem-solving and analytical abilities • Ability to work independently and as part of a team in a fast-paced environment • Customer-focused with a strong commitment to providing exceptional service • Ability to prioritize tasks and manage multiple issues simultaneously • Knowledge of HITACHI VANTARA products or enterprise storage solutions is a plus

🏖️ Benefits

• Industry-leading benefits • Support and services that look after your holistic health and wellbeing • Flexible arrangements that work for you