First Party Medical Collector

Job not on LinkedIn

🕒 July 15

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hollis Cobb Associates

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1977

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Hollis Cobb Associates is a revenue cycle management and healthcare services company that partners with hospitals and healthcare providers to optimize billing, collections, and patient access processes. They combine hands-on services—front-end patient access, pre-authorization support, accounts receivable management, denials resolution, and bad-debt collections—with software products (fae for financial assistance and passage for automated pre-authorization) to streamline workflows, reduce denials, and improve cash recovery. Hollis Cobb positions itself as a B2B provider using technology and experienced staff to increase efficiency and patient satisfaction for clients nationwide.

📋 Description

• The First Party Collector is responsible for taking inbound customer calls as well as making outbound calls • Contacting consumers in order to negotiate pay arrangements on early out accounts • Following Federal, State, company and client collection guidelines and laws • Professionally persuade patients to pay on past due medical debts • Overcome stalls and objections and suggest money sources for debt payment • Leave messages with consumers informing them of contact points via a mandated script • Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system • Adhere to the production standards set for the department and client • Accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements

🎯 Requirements

• A high school diploma or equivalent is required • 2 years of relevant experience in customer service, sales, 1st party collections, or a related role is preferred • 1 year of call center, negotiating and collecting payments, working on an automated dialer, interpretation of EOB's and FACS or EPIC • Strong organization and communication skills • Understanding and fully complying with all federal and state laws and regulations (including HIPAA and FDCPA) • Intermediate to advanced Microsoft skills in Word and Excel • Strong multi-tasking skills and the ability to handle a high call volume

🏖️ Benefits

• Competitive salary • 401(k) matching • Paid time off • Flexible work arrangements