Guest Experience Executive, English Speaking

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱35k - ₱37k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👔 Executive

👻 Ghost score 0%

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Houst

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏠 Real Estate

☁️ SaaS

🛍️ eCommerce

💰 Funding Round on 2020-09

Real Estate • SaaS • eCommerce

Houst is the world's largest Airbnb management company, specializing in short-term lets. Founded in 2015, Houst offers a comprehensive range of services designed to optimize Airbnb management. These services include multi-platform listings, professional photography, price optimization, guest vetting, check-ins, cleaning, housekeeping, and property maintenance. With operations in 19 cities globally, including major locations like London, Paris, Dublin, and Sydney, Houst aims to maximize rental income while minimizing the hassle for property owners. They provide expert support throughout the hosting process, ensuring properties are managed efficiently and effectively to earn more rental income.

📋 Description

• Handle inbound messaging and address guests’ concerns promptly and professionally • Engage with guests through inbound and outbound calls and follow up on requests and enquiries • Resolve customer complaints through timely, professional, and effective problem-solving • Provide current and accurate information on Houst’s properties, policies, and procedures • Oversee reservations and bookings through company platforms • Maintain comprehensive and accurate customer interaction records in the CRM system • Handle varied customer situations and tasks with flexibility

🎯 Requirements

• Fluent or business proficient in English, with excellent verbal and written communication skills • Willingness to work varied shifts, including evenings, weekends, and public holidays • Exceptional telephone manner, customer service, active listening, and verbal and written communication skills • Proficient in computer usage, particularly with CRM software and other digital platforms • Strong multitasking and time-management abilities • Proven problem-solving skills and ability to handle challenging customer interactions professionally • Knowledge of the hospitality industry is beneficial • Remote work readiness • Currently based in the Philippines and legally able to work as an Independent Contractor in the Philippines • Quiet, dedicated workspace • Headset with mic and webcam • Stable high-speed internet with backup, minimum 5 Mbps • Laptop or desktop with at least quad-core 2.5GHz CPU, 8GB RAM, and 128GB SSD

🏖️ Benefits

• Independent Contractor (IC) contract • 12-month contract duration • Compensation of PHP 35,000–PHP 37,000 per month • Contractor responsible for own taxes and applicable statutory contributions • Contractor responsible for providing and maintaining own equipment, workspace, internet connection, and other required resources • No employee benefits, including paid annual leave or paid sick leave

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