D365 CE Lead Functional, Field Service

🔥 34 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

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HSO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care.

📋 Description

• Lead functional consulting activities across Microsoft Dynamics 365 Field Service implementations • Drive end-to-end functional solution design, configuration, and implementation of D365 Field Service • Gather and analyze business requirements and translate them into scalable Dynamics 365 CE solutions • Conduct requirement-gathering workshops, discovery sessions, demonstrations, fit-gap analysis, and solution walkthroughs • Design, configure, and implement Field Service capabilities including work orders, resource scheduling, dispatch, customer assets, agreements, inspections, inventory, mobile applications, preventive maintenance, and service reporting • Design and implement field service business processes from work order creation through technician scheduling, service execution, and closure • Provide functional expertise in at least two additional D365 CE modules • Ensure cross-functional integration between D365 CE modules • Prepare functional specifications and collaborate with technical teams on customizations, integrations, and extensions • Work with development teams on Microsoft Dataverse, Power Platform, Power Automate, plugins, workflows, business rules, and integrations • Lead data migration, system integrations, functional testing, UAT, deployment, go-live, and post-go-live activities • Develop test scenarios and test cases and support business users during UAT • Troubleshoot complex functional issues within agreed SLAs • Conduct customer demonstrations, end-user training, and knowledge-transfer sessions • Prepare functional design documents, solution documentation, user guides, and training materials • Participate in production support and managed services engagements • Collaborate with offshore and onshore teams and manage communication with global customers and stakeholders • Provide functional leadership, guidance, and mentoring to junior consultants • Review functional deliverables for adherence to Microsoft Dynamics 365 implementation best practices • Contribute to solution design discussions, continuous improvement initiatives, and delivery excellence

🎯 Requirements

• 10+ years of experience in Microsoft Dynamics 365 CE / CRM functional consulting • Strong hands-on implementation experience in Microsoft Dynamics 365 Field Service (Mandatory) • Strong functional experience in at least two additional D365 CE modules • Proven experience leading end-to-end D365 CE implementations and/or managed services engagements • Strong understanding of field service business processes, service operations, work order management, and resource scheduling • Hands-on experience with D365 Field Service capabilities, including Work Order Management, Resource Scheduling and Optimization, Schedule Board, Dispatch Management, Bookable Resources, Customer Assets, Agreements, Entitlements, Inspections, Inventory, Field Service Mobile, Preventive Maintenance, and Time Tracking • Strong understanding of D365 Sales and Customer Service business processes • Experience in requirement gathering, business process mapping, fit-gap analysis, solution design, functional configuration, testing, and deployment • Hands-on experience with Microsoft Dataverse and Power Platform • Good understanding of Power Automate, Power Apps, workflows, business rules, and integrations • Experience preparing functional specifications, solution design documents, and implementation deliverables • Ability to work closely with technical developers, solution architects, and integration teams • Experience handling complex customer requirements and providing functional solutions • Strong analytical, problem-solving, and troubleshooting skills • Excellent communication, stakeholder-management, and customer-facing skills • Proven ability to lead functional teams, manage project deliverables, and mentor junior consultants • Preferred: Microsoft Dynamics 365 / Power Platform certifications including MB-240, MB-210, MB-230, or PL-200 • Preferred: Experience with Dynamics 365 Field Service mobile capabilities, offline configurations, Connected Field Service, IoT-based service management, RSO, Azure services, Dataverse APIs, third-party integrations, Azure DevOps, global implementations, managed services/application support, and Agile/Scrum

🏖️ Benefits

• Remote / Work From Home – India • Full-Time employment • Best in the Market compensation

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