D365 F&O Senior Lead Functional SME, Retail & Commerce

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

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HSO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care.

📋 Description

• Provide functional support and application maintenance for Microsoft Dynamics 365 Finance & Operations, focused on Retail and Commerce • Handle and resolve functional incidents, service requests, problems, and change requests within agreed SLAs and support processes • Analyze business requirements, assess impact, and recommend functional solutions or workarounds • Configure and support Commerce and Retail capabilities including stores, channels, assortments, products, pricing, discounts, promotions, and statements • Support POS / Store Commerce operations, including registers, devices, transactions, and store-related configurations • Work with integrations across Commerce headquarters, Commerce Scale Unit, e-commerce, payment, and external systems • Investigate transaction, synchronization, batch-job, and data issues; coordinate with technical teams for root-cause analysis and resolution • Prepare functional specifications, test scenarios, configuration documents, knowledge articles, and release documentation • Conduct impact analysis, support regression testing and UAT, and validate fixes and enhancements before deployment • Collaborate with customer stakeholders, technical consultants, and cross-functional teams to ensure timely and quality service delivery • Identify recurring issues and opportunities for service improvement; contribute to knowledge sharing and continuous improvement • For Lead-level candidates, provide functional leadership, guide team members, review solution designs, manage escalations, and support service governance

🎯 Requirements

• 8+ years of relevant experience in Microsoft Dynamics AX / Dynamics 365 Finance & Operations, with strong hands-on functional expertise in Retail and Commerce • Strong understanding of end-to-end retail business processes, including merchandising, store operations, point of sale, pricing, promotions, inventory, and sales transactions • Hands-on experience with D365 Commerce / Retail configuration and support across headquarters and store environments • Knowledge of Commerce channels, stores, registers, assortments, catalogs, product attributes, barcodes, price groups, discounts, and periodic discounts • Experience supporting POS / Store Commerce, Commerce Scale Unit, and related transaction or synchronization issues • Understanding of integration touchpoints between Commerce and D365 F&O modules such as Inventory Management, Accounts Receivable, and General Ledger • Experience in incident management, problem management, service requests, change management, and SLA-driven Managed Services environments • Ability to perform functional analysis, root-cause investigation, impact assessment, documentation, and testing • Good communication, customer-handling, stakeholder-management, and analytical skills • Ability to work independently in a remote delivery environment and collaborate effectively with distributed teams • Microsoft certifications related to Dynamics 365 Finance and Operations or Commerce are good to have • Experience with LCS / Lifecycle Services, Azure DevOps, ticketing tools, and release management processes is good to have • Exposure to e-commerce integrations, payment connectors, hardware station, fiscal devices, and third-party retail integrations is good to have • Experience in leading support transitions, knowledge transfers, service reviews, or continuous service improvement initiatives is good to have • Bachelor’s degree in Computer Science, Information Technology, Business, or a related discipline; equivalent relevant professional experience will also be considered • Candidates available to join immediately or within 15 days are preferred

🏖️ Benefits

• Managed Services team environment supporting mission-critical customer solutions • Opportunity to work with Microsoft Dynamics 365 and related cloud business applications • Remote delivery environment • Knowledge sharing and continuous improvement opportunities

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