Service Delivery Manager – D365 F&O

🕒 July 29

🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HSO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care.

📋 Description

• Lead and coach a high-performing DevOps customer support team to deliver exceptional managed services. • Build strong client relationships, ensuring satisfaction and identifying opportunities for growth. • Understand customer needs and oversee service delivery aligned with business objectives. • Manage escalations effectively, ensuring quick resolution. • Own SLAs and budgets, driving efficiency and cost optimization. • Analyze feedback and continuously improve services through creative solutions. • Collaborate across teams to define service standards and resolve complex issues.

🎯 Requirements

• Bachelor’s or Master’s Degree in Business, IT, or related field. • Minimum 6 years of experience within a Microsoft Dynamics 365 ecosystem. • In-depth knowledge of Microsoft cloud solutions, including Azure and Dynamics 365. • Hands-on experience with Dynamics 365, ISV solutions, release waves, and One Version updates. • Familiarity with Lean, Agile/Scrum, DevOps, and project management principles. • Senior-level experience managing customer satisfaction, service quality, and escalations, plus ability to identify and support sales opportunities.

🏖️ Benefits

• Development and growth • Fun and success • International project exposure • Freedom and responsibility