Service Delivery Manager, D365 F&O

🔥 45 minutes ago

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HSO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care.

📋 Description

• Lead and coach a high-performing DevOps customer support team to deliver exceptional managed services. • Build strong client relationships, ensuring satisfaction and identifying opportunities for growth. • Understand customer needs and oversee service delivery aligned with business objectives. • Manage escalations effectively, ensuring quick resolution. • Own SLAs and budgets, driving efficiency and cost optimization. • Analyze feedback and continuously improve services through creative solutions. • Collaborate across teams to define service standards and resolve complex issues.

🎯 Requirements

• Bachelor’s or Master’s Degree in Business, IT, or related field. • Minimum 6 years of experience within a Microsoft Dynamics 365 ecosystem. • In-depth knowledge of Microsoft cloud solutions, including Azure and Dynamics 365. • Hands-on experience with Dynamics 365, ISV solutions, release waves, and One Version updates. • Familiarity with Lean, Agile/Scrum, DevOps, and project management principles. • Senior-level experience managing customer satisfaction, service quality, and escalations, plus ability to identify and support sales opportunities.

🏖️ Benefits

• Development and growth • Fun and success • International project exposure • Freedom and responsibility