Contract Manager, US Accounts

🕒 March 4

🇨🇴 Colombia – Remote

💵 $102.8M - $154.2M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Handle all assigned customer contracts • Communicate directly with customers and internal colleagues to resolve customer inquiries accurately • Execute customer renewals • Manage high-volume account-related tasks to maximize customer investment with HubSpot • Negotiate value-driven renewals and contract changes • Execute product expansion opportunities with Customer Success and Sales teams • Collaborate with customers and internal stakeholders to grow accounts and drive incremental opportunities • Collaborate with Sales Representatives, Customer Success Managers, and Management on the contract renewal process • Establish cooperative working relationships with customers • Lead forecasting discussions and pipeline reviews • Provide feedback and pilot new processes and playbooks • Learn how businesses operate and how technology can improve their businesses and employees' lives

🎯 Requirements

• Submit your resume in English • Passion for creating a great customer experience • Problem-solving with curiosity and creativity • Ability to understand multiple perspectives • Growth-driven negotiation skills • Clear communication skills and ability to effectively lead a phone conversation • Prioritization and organizational skills with attention to detail • Ability to work in a dynamic and motivating environment • Relationship-building with customers and colleagues • Commitment to a positive team environment of equality and inclusion • Customer service and contract management experience (nice-to-have) • Negotiation or sales experience (nice-to-have) • Prior account management and/or customer retention experience (nice-to-have) • Inbound Marketing & Sales knowledge (nice-to-have)

🏖️ Benefits

• Flexible work arrangements, including remote or office work • In-person team and company events as applicable • Accommodation support for travel limitations or other reasons • Disability accommodations or assistance during the hiring process