Technical Customer Success Manager

🔥 8 minutes ago

🇪🇸 Spain – Remote

💵 €25k - €30k / year

⏰ Full Time

🟢 Junior

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hubtype

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $1.6M Seed Round on 2019-05

Consulting • Healthcare • Logistics

Hubtype is a company that offers an enterprise-grade chatbot platform designed to enhance customer service experiences. It provides automation tools that go beyond text-based AI by incorporating interactive elements to automate customer service processes. Their platform features a no-code, drag-and-drop chatbot builder, an analytics suite for messaging, and integration capabilities with existing tech stacks like CRM and AI systems. Hubtype emphasizes security with end-to-end encryption and ISO 27001 certification, and their solutions aim to increase customer satisfaction and efficiency for businesses across various industries.

📋 Description

• Own a portfolio of strategic accounts as the main point of contact across the full lifecycle. • Lead project delivery, including scoping, planning, coordination, timelines, dependencies, risks and deliverables. • Run customer discovery sessions covering business goals, use cases and technical context. • Translate customer needs into structured requirements for engineering and explain technical decisions in business language. • Bridge customers with Hubtype’s engineering, product and solutions teams while owning solution delivery. • Analyze customer data and project status to identify blockers, anticipate issues and surface opportunities. • Drive adoption, monitor account health and identify upsell and expansion opportunities. • Run QBRs, executive reviews, trainings and workshops for business and technical stakeholders. • Use AI tools daily for drafting, research, summarization, analysis, documentation and automation. • Capture customer feedback and feed it into the product roadmap.

🎯 Requirements

• Mandatory to be based in Spain holding a valid Working Permit/Visa. • Full professional fluency in English, Spanish and Catalan, written and spoken. • 1–3 years in Customer Success, Technical Account Management, Solutions Consulting or Project Management in a SaaS / tech environment. • Able to confidently discuss APIs, webhooks, integrations, JSON, OAuth and SaaS architectures. • Strong analytical mindset; able to gather, structure and document technical and functional requirements, identify gaps, and break complex problems into clear deliverables. • Proven track record managing complex delivery projects with multiple stakeholders, timelines and dependencies, coordinating engineering, product and client teams. • AI-native mindset, including designing and building AI-powered processes and workflows; hands-on with ChatGPT, Claude, Copilot, agents and automations. • Able to lead meetings confidently with executives, business owners and developers, adapting the message to each audience. • Comfortable with dashboards and customer KPIs such as adoption, NRR, CSAT and time-to-value. • Thrives in a fast-paced, hands-off, async environment and works autonomously. • French at professional level is a plus. • Background in conversational AI, chatbots, CCaaS, customer experience or messaging platforms is a plus. • Familiarity with WhatsApp Business, Instagram, Messenger, Apple Messages for Business or Google RCS is a plus. • Ability to read JavaScript/Node.js, Python or similar code is a plus. • Hands-on experience with Postman, Jira, Notion, HubSpot, Salesforce, Looker or Tableau is a plus. • Previous experience in a startup or scale-up is a plus.

🏖️ Benefits

• A role where you'll have lots of room to shine. • Working with amazing people from all over the world, with different cultures, experiences and knowledge. • 27 days of holiday per year, plus your birthday, plus a volunteering day, plus bank holidays. • Fully remote policy and very flexible working – we trust you to get the work done. • 10% of your time dedicated to self-improvement through online courses, side projects or reading books. • Attractive Benefits & Perks Plan, centered in Learning & Development. • Workstation budget for making great work happen at home.