Senior Systems Engineer – IT Ops Infra, AD Server

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🕒 March 25

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Hudson Valley Systems

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1995

💼 Consulting

🏢 Enterprise

🤝 B2B

Consulting • Enterprise • B2B

Hudson Valley Systems is a global consulting and technology services firm that provides strategy & transformation, product management and design, software engineering, data & analytics, solutions architecture, and enterprise business application services. Founded over three decades ago in New York’s Hudson Valley, the firm operates across multiple continents with offices in the USA, Canada, Brazil, and India and serves public and private sector clients including government, manufacturing, pharmaceutical, and industrial organizations. Hudson emphasizes long-term partnerships, hands-on engagement, and values-driven delivery focused on solving complex enterprise problems and scaling mission-critical systems.

📋 Description

• Work on BAUs (Incidents and Requests) of various projects located across regions as per agreed SLA • Troubleshooting of WebRTC clients / BYOC trunks / SIP / Voice Quality • Communicate to Lead(s)/Manager(s) about escalated/recurring issue(s) • Implement/Configure LLD as per business requirements • Address end user queries related to various Contact Center parameters/performance reports • Ensure to maintain records, Project documentation

🎯 Requirements

• 5+ years of experience in IT Ops • Work experience on Genesys PureCloud voice (Contact Center) • Work experience on call flow development using Genesys Architect • Proficiency in troubleshooting WebRTC clients • Knowledge of Genesys APIs • Good communication skills (Written and Oral)

🏖️ Benefits

• Opportunities to lead, influence, and grow quickly • A culture built on trust, accountability, and continuous improvement • Exposure to global clients and real business challenges