IT Service Desk Engineer – Czech, Italian, German

Job not on LinkedIn

🔥 16 hours ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟢 Junior

👷🏻‍♀️ Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HumanIT Digital Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HumanIT Digital Consulting is a human-centered digital consulting and talent services firm that helps organizations find, onboard and grow people while delivering digital transformation and IT-related consulting. The company emphasizes people-first values and offers services to both jobseekers and hiring companies across offices in Portugal and Switzerland. HumanIT positions itself as a partner for businesses seeking human talent and for professionals seeking career opportunities in digital and IT roles.

📋 Description

• Provide first-line IT support to end-users across multiple European markets • Act as the first point of contact for L1 technical issues via phone, email, and ticketing • Triage, diagnose, and resolve hardware, software, networking, and application issues • Escalate issues to L2/L3 teams when required • Provide support across Czech and Italian language lines in a multilingual team • Deliver 24/7 rotational support • Manage incidents, service requests, queues, and updates in ServiceNow • Manage users and devices using Active Directory, ARS, O365, and Intune • Provide remote support using BeyondTrust • Set up and troubleshoot Microsoft Teams Rooms and audio-visual equipment • Work within defined ITIL processes • Update the knowledge base and contribute to continuous service improvement • Collaborate with team peers in an enterprise Healthcare & Life Sciences environment

🎯 Requirements

• 1–7 years of experience in an IT Service Desk or Technical Support (L1) role • CEFR B2 or above in Czech, Italian, and German — all three required; active professional use expected • Fluent English, written and spoken, for internal team communication and documentation • Willingness to work in a 24/7 rotational shift environment • First-line diagnosis and resolution across hardware, software, networking, and applications • Proficiency with Microsoft O365 and Windows operating systems, including installation, configuration, and troubleshooting • Active Directory and ARS experience for user account management, password resets, and account lockouts • Microsoft Intune experience for device configuration and update management • Basic network troubleshooting with TCP/IP, DNS, DHCP, VPN, and Wi-Fi • Setup and troubleshooting of MTR/AV equipment • Hands-on experience with ServiceNow for incident logging, tracking, and queue management • Familiarity with Genesys and BeyondTrust (Bomgar) • Accurate incident and service-request documentation with timely updates • Basic understanding of Major Incident Management processes • Strong customer service orientation, patience, and empathy • Effective teamwork, continuous improvement mindset, time management, and task prioritisation under pressure

🏖️ Benefits

• Full remote work from Portugal • 24/7 rotational shift environment • Structured IT career growth platform • Continuous improvement and knowledge base contribution opportunities