HUMAN STAFF
1001 - 5000 employees
Founded 2000
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
HUMAN STAFF is a specialized talent management and HR services firm that provides staffing, recruitment, and outsourced HR solutions to companies across administrative, commercial, industrial, manufacturing, and maintenance sectors. With over 25 years of experience and nationwide coverage in Mexico, they offer talent attraction, assessment, payroll and HR back-office services, RPO, and temporary staffing through divisions for back office, industrial, and temporary staff. The company emphasizes flexibility, technology-enabled processes, customer focus, and rapid response to support clients' workforce and operational needs.
Implementation and Support Engineer
Job not on LinkedIn
🕒 October 28, 2025
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HUMAN STAFF
1001 - 5000 employees
Founded 2000
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
HUMAN STAFF is a specialized talent management and HR services firm that provides staffing, recruitment, and outsourced HR solutions to companies across administrative, commercial, industrial, manufacturing, and maintenance sectors. With over 25 years of experience and nationwide coverage in Mexico, they offer talent attraction, assessment, payroll and HR back-office services, RPO, and temporary staffing through divisions for back office, industrial, and temporary staff. The company emphasizes flexibility, technology-enabled processes, customer focus, and rapid response to support clients' workforce and operational needs.
📋 Description
• Perform complete, accurate, and timely entry of information into Salesforce for all cases. • Implement, troubleshoot, and support our software solutions in a wide array of configurations and customer environments. • Answer incoming calls, respond to customer emails, and resolve escalated problems. • Provide general product information, configuration support, collection of relevant technical problem identification information, and filter non-technical problems from technical problems. • Utilize secure remote access technologies such as VPN’s and WebEx to diagnose and resolve customer issues. • Employ methodical problem resolution techniques to remotely diagnose hardware and operation system end applications using diagnostic utilities. • Occasional travel may be required.
🎯 Requirements
• 3 years of technical customer service experience • Experience with contact center technologies from leading IP telephony vendors such as Cisco, Avaya, NEC or Mitel desired but not required. • Excellent proficient business English – both verbal and written skills with the ability to communicate effectively with technical and non-technical staff. • Windows Server OS knowledge. • Basic experience using database technologies e.g., Microsoft SQL, ODBC, etc. • IP Telephony experience beneficial, not required. • Bachelor of Computer Science or equivalent degree.
🏖️ Benefits
• Competitive base salary • Benefits provided by law • This is a 100% remote position for residents from any state in Mexico. • Full time position with 100% payroll scheme + additional benefits. • Friendly, small company environment with collaborative culture.
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