CG - Level 2/Level 3 Engineer, MSP

🕒 May 6

🇵🇭 Philippines – Remote

💵 A$1.7k / month

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 69%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Provide Level 2 technical support to end users in an MSP environment • Resolve escalated desktop, application, and network issues within agreed SLAs • Deliver customer service via phone, email, and ticketing systems • Administer and support Microsoft 365 services, including Admin Portal, Exchange Online, SharePoint, OneDrive, and Modern Workplace features • Troubleshoot and support Windows desktop operating systems • Diagnose and resolve DHCP, DNS, LAN, WLAN, and WAN networking issues • Support business applications including Microsoft Office, MYOB, QuickBooks Online, Dropbox, and Adobe Creative Cloud • Set up, troubleshoot, and maintain printers, scanners, cameras, and other peripherals • Manage, prioritize, and resolve tickets using Kaseya Autotask or other ticketing systems • Monitor and manage endpoints and alerts using RMM tools such as Datto RMM • Implement, monitor, and troubleshoot backup solutions such as Datto and StorageCraft • Deploy and support endpoint security and XDR/antivirus solutions such as Bitdefender • Provide basic server support and assist senior engineers with server-related tasks and escalations • Configure and support Fortinet firewalls, including initial setup, basic rule changes, and connectivity troubleshooting • Maintain technical documentation and contribute to knowledge base articles and process improvements • Escalate complex issues appropriately while maintaining ownership through resolution and client follow-up

🎯 Requirements

• Philippines-based candidates • Strong spoken English (near-native/neutral accent) • Minimum 2 years of solid MSP help desk experience • Hands-on MSP experience with Windows Server, Microsoft 365, and Google Workspace • Strong Windows Desktop Operating System experience • Strong hands-on experience with Autotask and Kaseya RMM • Outstanding end user support and confident telephone manner • Microsoft 365 Administration and Support experience, including Admin Portal, Exchange, SharePoint, OneDrive, and Modern Workspace • Good understanding of DHCP, DNS, LAN, WLAN, and WAN • Business application support experience, including Microsoft applications, MYOB, QuickBooks Online, accounting applications, Dropbox, and Adobe Creative Cloud • Peripheral troubleshooting experience with printers, scanners, and cameras • Experience with ticketing systems; ConnectWise Manage desirable • Experience with backup technologies such as Datto and StorageCraft; desirable • Experience with antivirus/XDR technologies such as Bitdefender; desirable • Server support experience advantageous • Fortinet firewall experience, especially setup • Confident logging, managing, and closing tickets end-to-end • Familiarity with Google Workspace platforms • Ability to disclose existing ongoing roles or client work • Ability to reflect this engagement on LinkedIn as “Independent Contractor”

🏖️ Benefits

• 100% remote work from home • Flexibility in managing time as an independent contractor • Alignment with AU business hours for collaboration