Senior Engineer – Level 3

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Act as the primary Tier 3 escalation point for complex technical issues unresolved by Level 1 or Level 2 engineers • Provide senior technical support during USA business hours within the global follow-the-sun support model • Administer, configure, and troubleshoot Microsoft 365, Windows Server, Active Directory, Microsoft Entra ID, Exchange Online, and Google Workspace • Implement and maintain cybersecurity solutions including endpoint protection, MFA, Conditional Access, EDR/XDR, email security, and server hardening • Configure and support switching, routing, wireless networks, VPNs, VLANs, DNS, and firewall technologies • Maintain cloud infrastructure and hybrid environments across Microsoft Azure and related platforms • Deliver infrastructure, migration, cloud, and security implementations under Project Manager guidance • Perform system migrations, deployments, upgrades, and configuration changes • Test, validate, and document implementations • Identify project risks, technical dependencies, and potential issues early • Support project handovers to operational teams • Mentor and coach Level 1 and Level 2 engineers • Contribute to technical documentation, knowledge bases, SOPs, and operational runbooks • Participate in technical training and knowledge sharing • Improve technical standards, documentation, and service delivery • Communicate technical issues and updates to clients and executive stakeholders • Translate technical concepts into practical business outcomes • Collaborate with Project Managers, Service Delivery Managers, and Account Managers • Maintain accurate documentation, ticket updates, and time entries • Meet utilisation and service quality expectations • Participate in the shared weekend on-call roster • Continuously develop technical knowledge through certifications, training, and self-directed learning

🎯 Requirements

• Minimum 5 years of hands-on experience in a Managed Service Provider (MSP) environment • Google Workspace administration, including provisioning, security settings, organisational units, groups, policies, and ongoing support • Extensive experience with Microsoft 365, Exchange Online, Active Directory, Microsoft Entra ID, Windows Server, Intune, and Google Workspace • Strong networking knowledge including TCP/IP, VLANs, switching, routing, VPNs, DNS, wireless networking, and firewalls • Experience administering Microsoft Azure or other cloud infrastructure platforms • Strong understanding of cybersecurity principles, including MFA, Conditional Access, EDR/XDR, email security, vulnerability management, and security best practices • Experience supporting backup, disaster recovery, and business continuity solutions • Hands-on experience with RMM platforms, PSA tools, and modern MSP technology stacks • Strong troubleshooting, analytical, and problem-solving skills • Excellent written and verbal English communication skills • Ability to work independently as the senior technical resource during assigned shifts • Experience in a small to medium-sized MSP supporting multiple SMB clients strongly preferred • Demonstrated experience mentoring junior technical team members • Microsoft 365 Certified: Enterprise Administrator Expert or equivalent MS-102 required or expected within 12 months of hire • One of CompTIA Security+, CompTIA Network+, or Cisco CCNA required or expected within 12 months of hire • UBWA, UEWA, or equivalent UniFi credential required or expected within 12 months of hire • USA business-hours alignment and participation in a shared weekend on-call rotation • Disclosure of existing ongoing roles or client work • LinkedIn profile must reflect the engagement as “Independent Contractor”

🏖️ Benefits

• 100% remote work • Work from home • Flexibility in managing time as an independent contractor while ensuring scheduled coverage • Continuous learning and career progression • Certifications, training, and self-directed learning opportunities • Collaborative engineering team • Technical training sessions and knowledge sharing