Platform Infrastructure Engineer – Client Services

🔥 1 minute ago

🇨🇴 Colombia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👷 Infrastructure Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hyland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

📋 Description

• Design, manage, and support IT systems within a hybrid-cloud architecture • Engineer, maintain, and protect Windows and macOS devices • Plan and execute projects and related requests supporting department initiatives • Collaborate on best practices, standards, and processes for system design and administration within a weekly sprint framework • Safeguard the security, integrity, and confidentiality of systems and data • Support compliance initiatives, including gathering evidence for certification audits and adhering to Hyland's Information Systems Security Policy • Troubleshoot and resolve issues across managed environments • Perform problem-solving, root-cause, and post-mortem analyses • Document the design, operation, and procedures of implemented solutions and technology platforms • Compose internal training materials and conduct training sessions where applicable • Serve as an escalation point for system and user requests • Identify improvements and implement enhancements to increase enterprise-wide efficiency

🎯 Requirements

• More than five years of experience as a Systems Administrator in a Windows environment • More than two years of hands-on experience with Microsoft Intune, Jamf Pro, or a similar endpoint management platform • Experience with Microsoft Configuration Manager (formerly SCCM) and Microsoft Defender for Endpoint • Demonstrated ability to manage device security, software deployment, and patch management at enterprise scale • Experience with scripting and application deployment packaging • Familiarity or experience with Windows Autopatch (Windows Update for Business) and public cloud solutions • Strong oral and written communication skills • Effective analytical and problem-solving abilities • Strong customer service orientation • Ability to write concise, logical, and grammatically correct documentation • Strong attention to detail and proven troubleshooting skills • Ability to perform root-cause and post-mortem analyses • Familiarity or hands-on experience with macOS and Jamf Pro for enterprise device management, provisioning, and security control implementation • Experience working within a hybrid-cloud architecture • Ability to plan and independently execute projects in a sprint-based team environment • Experience supporting department initiatives from design through delivery • Experience supporting compliance initiatives, including evidence gathering for certification audits and adherence to corporate information security policies and practices • Bachelor's degree or equivalent combination of education and experience sufficient to successfully perform the principal duties of the role

🏖️ Benefits

• Career development resources • Wellbeing programs • Innovation practices • Inclusive workplace culture • Employee initiatives and giving campaigns aligned with organizations important to employees