IT Manager, Technical Account Manager

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🔥 2 hours ago

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ICE Consulting - Managed IT & Cybersecurity for Life Sciences

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

🔒 Cybersecurity

🧬 Biotechnology

🤝 B2B

Cybersecurity • Biotechnology • B2B

ICE Consulting - Managed IT & Cybersecurity for Life Sciences is a B2B managed IT and cybersecurity provider focused on supporting life sciences and biotech organizations. They offer AI-driven, proactive managed IT, 24/7/365 global human support, Security Operations Center as a Service (SOCaaS), cloud migration and architecture (Azure/AWS), and compliance services (SOC 2 Type II readiness and audit support). The company emphasizes scale—supporting startups through IPOs—and manages both corporate and lab infrastructure for clients like 10x Genomics, Twist Biosciences, Alector, Alamar Biosciences, and Illumina Ventures. ICE Consulting positions itself as an always-on, enterprise-grade partner that combines white-glove service, AI governance & monitoring, and deep regulatory expertise to keep biotech customers secure, compliant, and operational.

📋 Description

• Responsible for working with our customer to understand the customer’s IT needs and building a strong relationship with the customer. • Ability to pull detailed data, analyze it, and provide recommendations based on their understanding of the processes, people and/or system(s). • Identify problematic areas and help implement strategic solutions. • Work with ICE internal engineering teams to ensure that the customer’s IT infrastructure is secured and running based on customer’s organizational policies. • Be the customer’s point of contact for everything regarding client support services (desktop, network, and systems). • Maintain a professional disposition and champion client success at all levels of the organization. • Job scope will fluctuate based on the customer’s business needs.

🎯 Requirements

• 6-11 years’ experience (Ideally, 4+ yrs with a premier Business or Technology consulting company) and directly working with customers. • Bachelor’s Degree in computer science or 5+ years of exp. of BS/BA or Equivalent • Experience w/ ticketing & quotation Apps i.e., Connect Wise and QuoteWerks or similar • Experience in technical management, information analysis and of computer hardware/software systems • Proficient w/MS Office Suite, Project, Visio, Excel, PP, Outlook, Internet, and Intranet • Excellent organizational skills, multi-task and prioritize in a fast-paced office environment • Ability to exercise sound decision-making, good initiative, positive and upbeat attitude. • Attention to detail and high level of accuracy while performing job duties. • Maintain, organize documentation on file servers in a concise and methodically manner • Excellent overall communication skills, able to provide a high level of customer service. • Ability to work collaboratively and professionally with the customer, internally, vendors or others. • Ability to perform under pressure and can interact effectively with clients • **Nice to Have** • Proven track record of building/maintaining client relationships • Strong Data, CRM, Cloud or Digital project experience • Demonstrated Adaptability - Ability to drive forward in ambiguous environments • Experience working in regulated industries (E.g., Fin Serv, Healthcare, Life Sciences)

🏖️ Benefits

• Excellent company benefits including health insurance • PTO • 401(K) with company match • bonus plan.