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Gestor de Incidentes

Job not on LinkedIn

🕒 October 8

🇨🇷 Costa Rica – Remote

💵 $1 - $11 / hour

⏰ Full Time

🟢 Junior

🚨 Incident Response Analyst

🚫👨‍🎓 No degree required

🗣️🇪🇸 Spanish Required

Where this job comes from

Posted on IDS Comercial's careers page, not through a job board

First seen by Remote Rocketship October 8

Logo of IDS Comercial

IDS Comercial

1001 - 5000 employees

Founded 1982

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

IDS Comercial is a Mexico-based IT services and technology consulting firm that provides AI-powered digital transformation, data & analytics, application development and maintenance, hyperautomation and low-code, cloud infrastructure, and enterprise application implementation and strategy. With 43+ years of experience and about 2,500 specialists, it serves banks, insurers, retail and logistics, consumer goods, pension funds, brokerages, manufacturing, energy, and telecommunications across Mexico and Latin America, focusing on B2B enterprise solutions that improve efficiency, security and innovation.

📋 Description

• Gestionar incidentes en un entorno de soporte técnico • Coordinar y comunicarse con múltiples stakeholders • Aplicar pensamiento estratégico y táctico a la gestión de incidentes

🎯 Requirements

• Experiencia en ambientes de soporte técnico • Mínimo 1-2 años de experiencia • Conocimiento y práctica comprobada en roles de Gestión de Cambio o Gestión de Liberaciones – Es un PLUS • Certificación ITIL – deseable pero no obligatorio • Habilidad de comunicación con múltiples stakeholders • Pensamiento estratégico y táctico • Altos deseos de superación

🏖️ Benefits

• Crecimiento profesional • Trabajo remoto • Programas de capacitaciones • Plan Médico Empresarial • Convenios y descuentos comerciales y educativos • Previplan • Salario competitivo • Prestaciones de ley

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