Litigation Client Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇭🇳 Honduras – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Impact BPO

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Impact BPO is a Honduras-based nearshore business process outsourcing firm that provides tailored back-office, customer support, data entry, and compliance services to companies across industries such as healthcare, legal, finance, retail, and technology. The company offers scalable, bilingual (English/Spanish) teams, dedicated quality assurance, secure data-handling practices, and a consultative onboarding approach to integrate with clients’ existing operations. Impact BPO emphasizes cost-effective solutions (claiming up to 80% savings vs. in-house), a nearshore time-zone advantage for North American clients, and sustainability through solar-powered operations.

📋 Description

• Handle inbound and outbound calls with clients • Conduct structured phone interviews using predefined questions and case-related questionnaires • Gather relevant case information from clients in English and Spanish • Guide clients through interview processes and questionnaires • Collect and document personal details, case facts, and related information • Review and verify information for missing details, inconsistencies, or incomplete answers • Follow up with clients for additional information or clarification • Work with paralegals and legal assistants to support case preparation • Organize and provide client information to appropriate legal team members • Help ensure questionnaires and case records are complete and accurate • Maintain accurate, organized, and updated confidential client records • Follow procedures for documenting interviews and managing sensitive legal information

🎯 Requirements

• Previous experience working with U.S. law firms is required • Previous experience in client intake is required • Personal Injury (PI) law firm experience is highly preferred • Familiarity with California law firms, California Personal Injury cases, or California legal procedures is preferred • Near-native English proficiency (C2 level) is required • Fluent in both English and Spanish, with the ability to conduct professional conversations in either language • Excellent verbal and written communication skills • Strong attention to detail and information accuracy • Comfortable conducting phone interviews and speaking directly with clients • Ability to handle both inbound and outbound calls professionally • Strong organizational and multitasking skills • Ability to handle confidential and sensitive client information • Comfortable following structured questionnaires, scripts, and established procedures

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