Quality Assurance Specialist

🔥 5 minutes ago

🇵🇭 Philippines – Remote

💵 $1.4k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Incubator Lab

WebsiteLinkedInAll Job Openings

2 - 10 employees

🛍️ eCommerce

📣 Marketing

💼 Consulting

eCommerce • Marketing • Consulting

Incubator Lab is a growth and marketing firm that incubates and scales innovative e-commerce brands. They position themselves as an “out of the box” marketing and advertising team focused on captivating customers, driving sales, and producing measurable results; their site claims $100M+ in revenue generated. The company highlights four founders with 50+ combined years in advertising, a team of about 34 people, and offers services, packages, and consulting (site footer references "Consulting rosa LLC"). They emphasize continuous testing and innovative solutions to grow e‑commerce brands.

📋 Description

• Conduct audits of inbound and outbound customer phone interactions or email exchanges • Evaluate calls/emails for accuracy, tone, professionalism, and adherence to company standards • Score calls/emails using QA scorecards and provide clear, actionable feedback • Identify performance trends, coaching opportunities, and recurring issues • Partner with Team Leads to support agent development and improvement • Flag compliance risks, incorrect information, or process gaps • Maintain accurate QA records and reporting documentation • Participate in calibration sessions to ensure scoring consistency • Recommend improvements based on audit findings and trends

🎯 Requirements

• Strong attention to detail and listening skills • Ability to objectively evaluate conversations and provide constructive feedback • Clear understanding of customer service and communication best practices • Strong written and verbal communication skills • Ability to identify patterns, trends, and performance gaps • Comfortable working with QA tools, CRMs, and call recording systems • Strong time management skills and ability to meet audit expectations • Previous experience in QA, customer support, or call center environments preferred • Familiarity with compliance standards is a plus