Customer Support Specialist

🔥 0 minutes ago

🇳🇵 Nepal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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inDrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

✈️ Travel

💰 $150M Debt Financing - inDrive on 2024-03

Logistics • Marketing • Travel

inDrive is a global ride-hailing and delivery super-app that connects passengers, drivers, couriers and businesses through a marketplace where users negotiate fair prices. It offers city rides, city-to-city trips, courier and freight delivery, and consumer and driver financial services (inDrive. Money) such as loans. The company positions itself as an online aggregator focused on safety, local social-impact projects, and expanding mobility and delivery services across many countries.

📋 Description

• Respond to phone calls, emails, and chat messages. • Quickly and efficiently resolve customer issues. • Process returns, exchanges, and customer complaints. • Keep records of each customer interaction. • Update customer information in the CRM system. • Collect and forward customer feedback to relevant departments. • Inform customers about the status of their inquiries. • Handle omnichannel customer inquiries and act as a bridge for user feedback.

🎯 Requirements

• Strong digital literacy. • Excellent data entry and writing skills. • Good knowledge of Google products, including Google Sheets and Google Docs. • Product knowledge or willingness to learn e-hailing services, travel, and courier solutions. • Strong verbal and written communication skills. • Fluency in Nepali and English, both spoken and written. • Fast and accurate typing skills, minimum 100 words per minute. • Experience with customer support CRM tools such as Salesforce, Zendesk, or Zoho.

🏖️ Benefits

• Develop your professional skills with access to mentoring, career consulting, and learning programs. • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. • Improve your language skills through co-financed courses and internal speaking clubs. • Help challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries. • Work alongside people who take initiative, speak openly, and challenge themselves to grow. • Final benefits may vary depending on the location.

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