IT Support Specialist, First-Level

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🕒 March 26

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INDUSYS GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1993

🔒 Cybersecurity

IT Services • Cybersecurity • Cloud Computing

INDUSYS GmbH is an IT service provider based in Lüdenscheid, Germany, specializing in managed IT services for small and medium-sized enterprises. With over 30 years of experience, INDUSYS offers expertise in IT infrastructure, security solutions, and cloud services. Their mission is to ensure reliable and secure IT operations for businesses, helping them to optimize and modernize their IT systems while providing ongoing support and consulting services.

📋 Description

• Hotline service: Receiving and initially handling support requests (phone/remote) • Support inbox: Managing and efficiently processing incoming emails • Creating support tickets: Accurate recording and documentation in our ticketing system • Ticket dispatching: Prioritizing and forwarding tickets to the appropriate support level • Ticket system monitoring: Monitoring ticket status and ensuring timely resolutions • On-call planning: Assisting with the organization of on-call schedules • Scheduling maintenance appointments: Coordinating with customers and internal departments • Monitoring and security: Monitoring our Sophos Central solutions and performing regular backup checks

🎯 Requirements

• Completed vocational training in IT or equivalent professional experience • Basic knowledge of IT service and enjoyment of customer-facing work • Experience with ticketing systems is a plus • Strong communication and organizational skills • Independent, meticulous, and reliable working style • Team player with a willingness to learn and engage with new topics

🏖️ Benefits

• Flexible working hours: Home office available by arrangement • Secure position: We operate in a growing, future-oriented market and offer long-term prospects • Individual development opportunities: Professional training and personal growth • Friendly team: You can expect an open and collegial working atmosphere where we support each other • Empathetic leadership: We put people first — we rely on mutual trust rather than strict hierarchies