Application Support Engineer – Simulation Tools

🕒 April 15

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Inetum

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Equity on 2007-03

B2B • Enterprise • SaaS

Inetum is a European leader in digital services, providing technology consulting, solutions, and software innovation to businesses and public sector entities across 19 countries. With a workforce of 28,000 consultants, Inetum focuses on helping clients achieve digital transformation through a broad range of services, including consulting, software integration, and outsourcing, while prioritizing innovation, customer experience, and agility. Inetum partners with major software providers and offers solutions in vertical sectors like public sector, insurance, and healthcare. In 2023, Inetum achieved sales of 2. 5 billion euros, driven by its growth and scale ambitions.

📋 Description

• End‑to‑end ownership and operational follow‑up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others). • Provide advanced functional support to users, including topics related to application, server and database interactions. • Analyze, test and document the installation of complex software on end‑user environments. • Manage and follow up software deployments (inventory, monitoring, CMDB updates). • Coordinate upgrades and large‑scale rollouts of new software versions. • Support and challenge end‑user requests in collaboration with the Service Desk. • Handle level 2 and level 3 incidents using a ticketing tool (e.g. Helix). • Manage critical incidents and escalations. • Monitor application stability and license usage. • Work with software vendors and internal teams to troubleshoot and resolve issues. • Contribute to projects related to industrial constraints, security, compliance and application governance.

🎯 Requirements

• 3 to 7 years of experience in Application Support or similar technical roles. • Experience supporting technical or scientific applications, ideally simulation tools. • Knowledge of Windows environments, software deployment and licensing concepts. • Strong analytical and troubleshooting skills. • Good communication skills and a user‑oriented mindset. • Fluent technical English (written and spoken).