N3 Workplace Engineer

🔥 46 minutes ago

🇲🇦 Morocco – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Inetum

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Post-IPO Equity on 2007-03

Consulting • Healthcare • Insurance

Inetum is a European leader in digital services, providing technology consulting, solutions, and software innovation to businesses and public sector entities across 19 countries. With a workforce of 28,000 consultants, Inetum focuses on helping clients achieve digital transformation through a broad range of services, including consulting, software integration, and outsourcing, while prioritizing innovation, customer experience, and agility. Inetum partners with major software providers and offers solutions in vertical sectors like public sector, insurance, and healthcare. In 2023, Inetum achieved sales of 2. 5 billion euros, driven by its growth and scale ambitions.

📋 Description

• Act as the local point of contact for the AMC service for AECs and manage the relationship between the service and users • Maintain strong technical knowledge of workstations, their architecture, and the service’s technical procedures • Manage incidents in French and English • Connect and coordinate N1, N2, and N3 support teams • Qualify, coordinate, analyze, and reproduce AMC incidents • Create and update knowledge articles, guides, and technical procedures • Create communications for users • Communicate and coordinate testing of system and application updates (Ring0, Ring1, etc.) • Track changes • Assess requirements, propose areas for improvement, and contribute to continuous improvement • Participate in handover and monitoring workshops between the project team and RUN teams • Review, correct, and redesign documentation • Define decision trees, assignment groups, and incident escalation paths • Support application remediation, release management, version upgrades, and operating system changes • Use and coordinate key tools and stakeholders, particularly GotoAssist

🎯 Requirements

• Knowledge of and experience with Workplace projects • Ability to communicate in English, both written and spoken (B2/C1) • Knowledge of scripting (PowerShell, Command Prompt) • Ability to perform reverse engineering • Knowledge of Windows Registry and Windows system-related topics • Knowledge of configuring and managing Microsoft Intune • Experience using remote administration tools (SCCM, GotoAssist, RemoteHelp) • Knowledge of configuring security policies and user/computer settings via CSP

🏖️ Benefits

• Employees can work remotely

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume