Customer Success Manager

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Infiterra

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Infiterra is a subscription commerce platform that helps IT distributors, managed service providers (MSPs), and telcos automate quote-to-bill operations and run cloud marketplaces. The company provides a unified SaaS solution for product catalog management, cloud marketplace storefronts, subscription billing, credit-risk controls, reseller management, vendor integrations, payment and back-office connectors, and open APIs to streamline provisioning, billing, and reporting. Infiterra positions itself as a B2B partner that accelerates time-to-market, reduces operational friction, and scales multi-vendor cloud businesses through automation and enterprise-grade security.

📋 Description

• Own a portfolio of complex, high-value accounts and act as the central point of accountability for account-level escalations — coordinating investigation, prioritization, and resolution across Support, R&D, and Product. • Serve as the technical subject-matter expert for assigned accounts, translating platform behavior and business requirements in both directions. • Maintain account health, including proactive risk identification and remediation planning for accounts. • Own post-sales onboarding projects from kickoff through go-live. • Act as project manager for customer implementations, coordinating internal teams and customer stakeholders. • Lead hands-on configuration, setup, and customization of the platform (no coding required). • Deliver customer training sessions, both remote and on-site when needed. • Manage timelines, dependencies, risks, and stakeholder communication throughout implementation. • Engage customers during hyper-care periods following go-live. • Conduct regular cadence calls and ensure follow-up on action items. • Maintain account ownership and handle health issues, including ticket escalation. • Participate in QBRs and support strategic accounts as necessary. • Follow through on QBR outcomes, such as adoption, optimization, and expansion activities. • Work confidently with stakeholders at all levels, from end users to C-level executives. • Work closely with the Product and Engineering teams to ensure that customer feedback is thoroughly evaluated and appropriately incorporated into the product roadmap.

🎯 Requirements

• Experience as a software consultant, implementation consultant, technical project manager, or delivery-focused CSM. • Minimum of 5 years of experience working in a B2B software environment (such as ERP, CRM, or SaaS) in a customer success role, with a focus on customer onboarding and implementation. • Extensive background in managing complex software implementations. • Comfortable taking a hands-on, detail-oriented approach—not just working in customer-facing roles. • Capable of working independently. • Possesses a startup mindset: pragmatic, adaptable, and comfortable with a broad range of responsibilities. • Proven experience delivering B2B software implementations. • Strong project management and stakeholder coordination skills. • Solid understanding of software concepts, including APIs. • Ability to explain complex technical and business workflows clearly. • Professional English. • Willingness to travel when required.

🏖️ Benefits

• Work-from-anywhere scheme (travel and work). • Flexible working hours. • Health and life insurance program. • Learning & development budget. • Tech-driven, friendly team with an international mindset.