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Senior Analyst, Salesforce

🕒 September 10

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

🌐🕵️ Salesforce Analyst

Where this job comes from

Posted on Ingredion Incorporated's careers page, not through a job board

First seen by Remote Rocketship September 10

Logo of Ingredion Incorporated

Ingredion Incorporated

10,000+ employees

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Ingredion Incorporated is a leading global ingredient solutions provider headquartered in the suburbs of Chicago. Serving customers in over 120 countries, the company specializes in transforming grains, fruits, vegetables, and other plant-based materials into value-added ingredient solutions for various markets, including food, beverage, animal nutrition, and industrial sectors. With around 12,000 employees, Ingredion harnesses the potential of people, nature, and technology to enhance life, operating numerous innovation centers worldwide to co-create with customers and meet their ingredient needs.

📋 Description

• Identify opportunities to improve sales productivity and effectiveness through technology, data, and process improvement • Manage product roadmap, prioritization, release planning, and delivery of key business-process and technology features • Lead requirements gathering, research, testing, deployment, documentation, training, communication, and user enablement for complex technical projects • Track and resolve risks, blockers, issues, and bugs • Review, test, and measure CRM enhancement business impact and ROI • Develop test cases and user acceptance testing plans; oversee business UAT • Monitor Salesforce releases and evaluate or implement new features and marketplace solutions • Develop training materials and facilitate Salesforce end-user training with Regional CRM Leads and Power Users • Measure and report performance, achievements, and outcomes • Participate in cross-functional teams addressing strategic CRM business issues • Partner with Salesforce and vendor Customer Success teams to drive engagement, adoption, utilization, and capability development • Maintain CRM process documentation • Collaborate with the Global IT function, Regional CRM business leads, and stakeholders to support Commercial Excellence

🎯 Requirements

• Bachelor's degree or equivalent professional experience • 5+ years of increasing responsibility and impact in business analysis, product management, data analysis, system administration, solution architecture, or business intelligence • Salesforce certification highly desired (e.g., Admin, Advanced Admin, Sales Cloud Consultant) • Deep Salesforce expertise or translatable experience with other CRM platforms, including system administration, user setup and maintenance, role hierarchy, profiles and permissions, security, page layouts, objects, fields, workflow, approval processes, formulas, queues, assignment rules, and data management • Experience with SAP or similar ERP system preferred • Experience leading and managing complex projects with corresponding change management • Experience with software development methodologies, tools, and best practices • Advanced knowledge of Excel and strong quantitative analysis skills • Ability to troubleshoot issues, identify root causes, and solve complex problems with focus on simplicity and scalability • Ability to work independently with minimal supervision • Excellent verbal and written communication skills • Ability to travel up to 15%+ of the time • Experience managing or implementing end-to-end CRM technology, with familiarity with Sales, Marketing, or Commercial processes • Understanding of lead-to-cash processes, preferably in a B2B manufacturing environment • Experience in a B2B environment and/or manufacturing industry, preferably food, nutritional, specialty chemical, or other relevant B2B environments

🏖️ Benefits

• Ability to work remotely • Relocation Available: No

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