Client Strategy – Growth Lead

🔥 16 hours ago

🌐 Malaysia, Philippines, +1 more countries – Remote

🇲🇾 Malaysia – Remote 🇵🇭 Philippines – Remote 🇮🇩 Indonesia – Remote

⏰ Full Time

🟠 Senior

🧐 Strategy

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Intellect

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

☁️ SaaS

Healthcare • Wellness • SaaS

Intellect is a leading platform focused on enhancing mental health and wellbeing in the workplace. It offers a comprehensive, research-backed mental health platform that combines technology with human touch to provide an accessible mental health journey. The platform includes self-guided programs, access to licensed psychologists, behavioural health coaches, and crisis support, available in 30 languages across 60 countries. Intellect is designed to empower HR professionals and organizations by providing tools that improve employee wellbeing, decrease anxiety, and boost productivity. It facilitates customised mental health support, allowing organisations to tackle challenges such as low productivity and team dynamics effectively.

📋 Description

• Develop a sophisticated understanding of each client’s organisation, workforce, strategic priorities, stakeholders and commercial context • Identify workforce mental health challenges Intellect can help clients address • Translate client priorities into strategies, programmes, account plans and success measures • Use data, market insight and frontline feedback to identify performance gaps and opportunities • Advise clients on programme design, engagement, service delivery and expansion • Own important client programmes from problem definition and planning through implementation and measurable outcomes • Structure ambiguous challenges and translate analysis into decisions and action • Develop practical solutions balancing client needs, clinical quality, operational feasibility, product capabilities and commercial sustainability • Coordinate across clinical, operations, product, technology, data, marketing, finance and commercial teams • Translate commitments into plans with owners, timelines, dependencies and success measures • Identify delivery risks, resolve issues and escalate when needed • Turn successful approaches into reusable frameworks and playbooks • Build relationships with senior executives, HR and benefits leaders, operational stakeholders and programme owners • Lead business reviews and strategic discussions resulting in decisions and forward action • Monitor programme performance, adoption, outcomes, relationship strength and commercial health • Develop recovery plans for underperforming programmes or at-risk relationships • Navigate difficult conversations, competing priorities and escalations • Ensure clients understand Intellect’s value and required actions from both organisations • Own portfolio retention, renewal and expansion • Develop renewal strategies covering value demonstration, stakeholder alignment, risk management and commercial positioning • Identify expansion opportunities across services, employee populations, markets, business units and use cases • Build expansion propositions based on client needs, evidence of value and delivery capability • Lead or support proposals, commercial discussions and negotiations • Maintain account forecasts, opportunity pipelines, renewal plans and decision timelines • Remain accountable for commercial outcomes

🎯 Requirements

• Approximately 4–8 years of experience in management consulting, professional services, strategy, transformation, enterprise client leadership or another demanding client-facing or operating environment • Strong structured problem-solving skills • Ability to bring clarity to complex, ambiguous or fast-moving situations • Desire to take direct responsibility for implementation, client outcomes and commercial results • Commercial mindset and comfort with accountability for retention, renewals, expansion and account growth • Ability to build credibility with senior external stakeholders while working effectively with delivery teams • Clear communication and ability to produce high-quality analysis, presentations and written work independently • Resilience under pressure and effectiveness through escalations, setbacks, demanding stakeholders and competing priorities • Strategic judgement combined with willingness to work through operational detail • Ability to influence across functions without relying on hierarchy • Natural ownership and willingness to remain accountable when important outcomes are at risk • Motivation for sustained ownership beyond short-term projects • Low-ego, adaptable, and able to learn a complex industry quickly • Experience in healthcare, mental health, employee benefits, insurance, enterprise technology or multi-market service delivery is helpful but not required

🏖️ Benefits

• Global company – work in a diverse environment with people from nearly 20 countries • Generous leave policy – time off to rest and recharge • Christmas week off – company-wide break during Christmas, separate from annual leave • Birthday leave – enjoy a day off on your birthday • Quarterly mental health days – one day off every quarter to focus on your wellbeing • Flexible work arrangements – work in a way that suits your lifestyle and goals • Work-life balance – a culture that values personal time and long-term wellness • Medical coverage – comprehensive insurance for peace of mind • Performance bonus – high performance is recognised and rewarded • Development budget – annual allowance to support your professional development • Mental health support – premium coaching access to our mental health app and resources and dedicated budget for clinical and psychiatric care • Socials and communities – regular non-work events/activities to connect and have fun together