Real Time Analyst

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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InteLogix

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1957

💼 Consulting

💸 Finance

Consulting • Finance • Customer Experience

InteLogix is a company that specializes in providing Customer Experience as a Service (CXaaS) and accounts receivable management (ARM) services. With a focus on optimizing customer interactions and enhancing brand reputations, InteLogix utilizes a combination of human-driven and digitally enabled solutions to support its clients. They emphasize long-term partnerships and have built relationships with clients across various industries through dedicated and empathetic service.

📋 Description

• Monitor real-time queues, staffing versus plan, adherence and service level. • Take intraday actions — breaks, offline activity, skilling, overtime and VTO — to protect service level. • Communicate real-time alerts and escalations to Operations promptly. • Log and analyse intraday events; provide same-day and next-day recaps. • Manage adherence and real-time exception tracking. • Reforecast intraday and flag risks to the plan as conditions change. • Protect intraday service level. • Track adherence. • Escalate and respond quickly. • Maintain accurate intraday reforecasts.

🎯 Requirements

• 1–2+ years in a real-time, intraday or command-centre role in a contact centre. • Understanding of service level, occupancy, adherence and staffing dynamics. • Ability to make fast, sound decisions under pressure. • Real-time WFM/RTA tools and ACD/telephony dashboards (e.g., NICE IEX, Verint, Genesys, Aspect). • Intermediate Excel. • Composure under pressure. • Fast decision making. • Clear communication. • Vigilance. • Sense of urgency.