Interlaced.io
11 - 50 employees
🏢 Enterprise
☁️ SaaS
🔒 Cybersecurity
Enterprise • SaaS • Cybersecurity
Interlaced. io is a company that specializes in providing IT services to startups and growing businesses. They offer comprehensive IT solutions including IT onboarding, cyber readiness, network support, cybersecurity, IT helpdesk, and managed cloud services. With a focus on streamlining operations and preparing businesses for rapid growth, Interlaced. io helps startups by managing day-to-day IT tasks, ensuring data security, and facilitating smooth employee onboarding and offboarding processes. Emphasizing a proactive and adaptable approach, they aim to enhance business efficiency and support scaling with ease.
IT Support Technician I
🕒 3 days ago
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Interlaced.io
11 - 50 employees
🏢 Enterprise
☁️ SaaS
🔒 Cybersecurity
Enterprise • SaaS • Cybersecurity
Interlaced. io is a company that specializes in providing IT services to startups and growing businesses. They offer comprehensive IT solutions including IT onboarding, cyber readiness, network support, cybersecurity, IT helpdesk, and managed cloud services. With a focus on streamlining operations and preparing businesses for rapid growth, Interlaced. io helps startups by managing day-to-day IT tasks, ensuring data security, and facilitating smooth employee onboarding and offboarding processes. Emphasizing a proactive and adaptable approach, they aim to enhance business efficiency and support scaling with ease.
📋 Description
• Acting as a key layer of Interlaced's support team and communicate availability to IT Support Associates • Self-sufficient in taking proactive and reactive tickets • Gatekeeper for Key Contact approval process and verification • Resolve reactive support tickets and work on proactive maintenance • Review and action on performance KPIs from Brightgauge dashboard • Develop knowledge of internal Interlaced systems and client facing technology solutions • Complete assigned training and provide training to IT Support Associates
🎯 Requirements
• 1+ years working in IT, with a focus on help desk and customer support • Knowledge of common business technologies • Experience working in diverse technical environments • Experience with various cloud infrastructure components • B2 or higher proficiency in English • Ability to interact with all levels of the client's business • Ability to simplify complex technical solutions
🏖️ Benefits
• Competitive compensation ($18,000-$22,000 annual DOE) and open ended contract • Cell phone and health & wellness reimbursements • 5 paid Vacation days annually • 16 paid Holidays annually - 6 fixed and 10 flexible • 2 paid volunteer days annually • Paid sick time • Peer-to-peer bonus allowance
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