Customer Experience Representative

🕒 September 2

🇮🇩 Indonesia – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 40%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Intrepid Asia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🛍️ eCommerce

📣 Marketing

☁️ SaaS

eCommerce • Marketing • SaaS

Intrepid Asia is a Southeast Asian e-commerce and digital solutions provider that helps consumer brands win online through end-to-end omnichannel commerce management, social commerce, and full-funnel digital marketing. The company operates proprietary SaaS tools and system integrations (ERP, OMS, AdTech) and delivers market intelligence, performance analytics, advisory services, and hands-on training to drive and scale online sales across SEA markets. Intrepid emphasizes live and short-form social commerce, content production, creator networks, and regional operations spanning multiple SEA countries.

📋 Description

• Respond to buyer inquiries in a timely and accurate manner via chat • Identify buyer needs by asking relevant probing questions • Attend course refreshers to keep product and promotion knowledge up to date • Acknowledge and resolve buyer concerns and complaints • Analyze and report product and promotion issues • Update internal databases with product issues and valuable buyer discussions • Monitor buyer complaints and proactively initiate outbound chat to provide assistance • Maintain a positive, empathetic, and professional attitude toward customers • Ensure prime satisfaction of each buyer who reaches out via chat • Collaborate with Vendor Acquisition, Key Account Management, Marketing, Production, and Fulfillment teams • Support managed shops across different e-commerce platforms

🎯 Requirements

• Minimum of 2 years experience in Customer Service in a BPO or Captive Environment • Above Average English Communication Skills, both verbal and written • Above Average Typing Speed • Minimum of 1-year experience in Consumer Electronics or a similar industry (Customer Facing or Phone/Chat Support) • Proficient in MS Word and Excel as well as Google Sheets • Excellent in Problem-Solving skills, Effective Listening, and Proactive • Ability to multitask, prioritize, and manage time effectively • Advantage if has background or exposure to SEA E-Commerce Market

🏖️ Benefits

• Competitive compensation • Comprehensive insurance • Ample leave • Formal training through face-to-face sessions, coaching, and Intrepid Academy • Career growth and development opportunities • Access to advanced technology and best-in-class processes • Team lunches, after-work hangouts, and events • Opportunity to work on cutting-edge projects and show entrepreneurial initiative