Customer Success Program Manager

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 10%

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Lead customer onboarding and ensure adoption of Intuitive’s products, services, and digital solutions • Advise customers on operational goals, program performance, and best practices • Monitor customer success metrics and identify risks and improvement opportunities • Coordinate actions to drive long-term customer outcomes • Act as the primary customer advocate within the organization • Collaborate with Sales, Marketing, Training, Service, and Finance • Support implementation of new products and robotic surgery programs • Conduct regular business reviews and customer touchpoints • Maintain accurate customer records • Report customer progress through Customer Success tools and reporting systems

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role • Experience ideally within the medical device or healthcare industry • Strong project management, process improvement, and stakeholder management skills • Proven ability to build trusted relationships and collaborate across cross-functional teams • Excellent communication and presentation skills • Strategic mindset with strong analytical and problem-solving capabilities • Fluent in German and English, with excellent verbal and written communication skills • Experience with CRM and business systems, such as Salesforce, is an advantage • Willingness to travel occasionally • May be subject to U.S. export controls, export licensing, and/or a Technology Control Plan depending on circumstances

🏖️ Benefits

• Remote work arrangement • Opportunity to work for a global leader in robotic-assisted surgery and minimally invasive care • Work contributing to meaningful healthcare outcomes • Cross-functional collaboration with Sales, Marketing, Training, Service, and Finance • Digital tools and resources to support customer self-sufficiency

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