Intuitive
5001 - 10000 employees
Founded 1995
🏥 Healthcare
💼 Consulting
📦 Logistics
Healthcare • Consulting • Logistics
Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.
Customer Success Program Manager
🔥 5 minutes ago
🗣️🇩🇪 German Required
Where this job comes from
Posted on Intuitive's careers page, not through a job board
First seen by Remote Rocketship 5 minutes ago
Intuitive
5001 - 10000 employees
Founded 1995
🏥 Healthcare
💼 Consulting
📦 Logistics
Healthcare • Consulting • Logistics
Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.
📋 Description
• Guide customers across the DACH region toward long-term operational success • Lead customer onboarding and successful adoption of Intuitive’s products, services, and digital solutions • Help customers achieve operational goals, optimize program performance, and follow best practices • Monitor customer success metrics, identify risks and improvement opportunities, and coordinate actions • Serve as the primary customer advocate within the organization • Collaborate with Sales, Marketing, Training, Service, and Finance • Support implementation of new products and robotic surgery programs • Conduct regular business reviews and customer touchpoints • Maintain accurate customer records and report customer progress through Customer Success tools and reporting systems
🎯 Requirements
• Bachelor’s degree or equivalent professional experience • 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role, ideally within the medical device or healthcare industry • Strong project management, process improvement, and stakeholder management skills • Proven ability to build trusted relationships and collaborate effectively across cross-functional teams • Excellent communication and presentation skills in a dynamic, fast-paced environment • Strategic mindset with strong analytical and problem-solving capabilities • Fluent in German and English, with excellent verbal and written communication skills • Experience with CRM and business systems (e.g., Salesforce) is an advantage • Willingness to travel occasionally
🏖️ Benefits
• Remote work arrangement; employees come onsite when requested by the leader • Full-time employee position • Opportunity to contribute to robotic-assisted surgery and minimally invasive healthcare innovation • Cross-functional and collaborative work environment • Customer Success tools and digital resources • Occasional travel
Apply Now📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
