Customer Trainer – Latin America

🔥 0 minutes ago

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Trainer

👻 Ghost score 10%

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Report directly to the Director or Training Manager for the region • Deliver da Vinci® System technology training to surgeons, first assistants, and operating-room staff across multiple surgical specialties • Facilitate surgeon-led training for urology, gynecology, general surgery, and cardiothoracic surgery • Conduct da Vinci® Surgical System training programs at designated training centers and remote centers • Lead and support specialized training programs and society events • Support surgeon educators and course participants • Conduct surveys to gather data and measure program effectiveness • Act as a subject matter expert for internal projects • Support new product development, training material/protocol development, and training research initiatives • Collaborate with the Training team to improve existing training programs • Train the sales force to conduct in-services and system technology skills-development activities • Occasionally support the da Vinci® System in a hospital operating room • Support system troubleshooting and maintenance at the training center • Manage training-center logistics, inventory, and training calendars • Maintain capital equipment, including cleaning and sterilizing instruments and accessories • Support positive relationships between external training-center personnel and company management • Contribute to quarterly organizational goals • Develop competency in da Vinci® System technology, applications, advanced technology, OR Efficiency Training Pathway, and training/coaching methodologies

🎯 Requirements

• Fluent in Portuguese, English, and Spanish • High capacity and excellent problem-solving skills • Solid organizational skills and ability to operate independently • Professional work ethic • Solution-oriented • Excellent oral and written communication skills • Strong interpersonal skills • High capacity to learn in a fast-paced environment • Commitment to self-development • Ability to work in a team environment • Ability to be flexible with hours of operation • Ability to travel up to 25% • Bachelor’s degree required, preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications, or Education • Knowledge of adult learning principles preferred • Medical-device experience preferred • Professional training experience with 4+ years relevant experience preferred • Clinical and/or operating room experience preferred • Ability to sit or stand for multiple hours • Ability to lift up to 50 lbs. • Must comply with applicable U.S. export-control requirements if applicable

🏖️ Benefits

• Full-time employee position • Purposeful onsite work for leader-defined events and activities, which may be monthly/annually • Opportunity to contribute to meaningful healthcare innovation • Self-development support through ongoing competency development • Training in da Vinci® System technology, applications, advanced technology, OR Efficiency Training Pathway, and training/coaching techniques • Opportunity to participate in new product development, training material/protocol development, and training research initiatives

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