Digital Solutions Integration Specialist

🔥 4 minutes ago

🇮🇹 Italy – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 10%

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Serve as a subject matter expert and trusted advisor for Intuitive’s digital solutions • Perform Intuitive Hub in-services, workflow analysis, customization, and optimization • Educate and prepare customers for MyIntuitive+, including customer onboarding • Monitor and drive digital product utilization by customers and clinical users • Expand the user base through collaboration with hospital staff and thought leaders • Test and troubleshoot installed systems and document issues for escalation • Lead clinical teams through training sessions on system operation • Onboard, coach, and mentor new and existing team members • Support training and launches of new products and procedures • Participate in departmental and cross-functional process improvement projects • Build relationships with sales, clinical, digital support, marketing, and field service colleagues • Support complex customer events involving multiple departments and solutions • Provide guidance to clinical and administrative teams on the Intuitive Hub System • Provide client-experience feedback to support and product development teams • Prospect for digital solution expansions and upgrades within the existing customer base • Build and maintain relationships with key opinion leaders, decision-makers, surgeons, physicians, nurses, and IT managers

🎯 Requirements

• Bachelor’s degree or equivalent experience required • Engineering, life science or medical background preferred • 2+ years’ experience in procedural / OR healthcare software required • 2+ years of experience with clinical project integrations • Prior knowledge with EMR/PACS solutions is an advantage • Background in training of clinical and OR staff required • Knowledge of the Procedural/Operating Room environment required • Excellent analytical and problem-solving skills required • Expertise and experience in delivering consulting services to the customer required • Ability to deliver consistent and effective communication • Ability to discover and understand customer needs, engage, and inspire customers to adopt new and effective solutions • Highly organized and able to manage time in a fast-paced environment • Strong communication skills, both written and verbal, in Italian and English • Travel >75%

🏖️ Benefits

• Employees can work remotely • Remote work arrangement with onsite attendance when requested by the leader • Equal employment opportunities and anti-discrimination protections • Long-term growth support and professional development opportunities