Field Service Engineer

🔥 1 minute ago

🇮🇹 Italy – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Manage customer technical relations after point of sale for all Intuitive Surgical products in an assigned territory • Support all da Vinci® surgical platforms • Analyze customer requirements and provide pre-site planning and installation coordination • Autonomously manage and schedule planned and unplanned customer appointments • Ensure maximum system reliability, functionality, and achievement of uptime guarantees • Assess and determine follow-up visits • Assess functionality and repair Intuitive Surgical products using discretion and independent judgment • Assess customer technical-training needs in an Operating Room environment • Provide technical training and technical support • Manage administrative duties including spare-parts inventory, returned material authorizations, calibrated equipment, training documentation, preventative-maintenance scheduling, service-contract billing, system configurations, and call-escalation database data • Support sales training and marketing events by analyzing potential issues and developing strategies to resolve them • Work independently and establish and maintain expectations with customers and Intuitive Surgical employees

🎯 Requirements

• College degree in applied science or engineering preferred; equivalent training/experience may include extensive coursework or study in engineering or applied science • 3–7 years of experience as a Field Service Engineer required • Experience with medical devices preferred • Strong written and oral communication skills • Good interpersonal skills • Good administrative and record-keeping skills • Good knowledge of Operating Room protocol • Track record of solid customer relationships with surgeons and hospital staff • Proven ability to independently troubleshoot complex electro-mechanical systems • Ability to travel up to 50%, dependent upon account distribution • Role is directed toward people belonging to the protected categories under Italian Law 68/99 • Candidates may be subject to U.S. export-control requirements, including export licensing or a Technology Control Plan, if applicable

🏖️ Benefits

• Remote work arrangement; employees come onsite when requested by the leader • Equal employment opportunity and anti-discrimination protections • Support for long-term growth and career development • Inclusive and diverse workplace culture • Potential export-license or Technology Control Plan support where applicable

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