Field Service Engineer

🔥 18 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Manage Customer Technical Relations after the point of sale for all Intuitive Surgical products in an assigned territory • Serve as a senior da Vinci Surgical technical expert across all system platforms • Analyze customer requirements and support pre-site planning and installation coordination • Autonomously manage and schedule planned and unplanned customer appointments • Assess follow-up visits to maximize system reliability and achieve uptime guarantees • Assess functionality and repair Intuitive Surgical products using discretion and independent judgment • Identify and recommend product or process enhancements to Product Support and Product Engineering • Provide on-site technical and training support to Junior and Field Service Engineers • Engage service contract renewal discussions with hospitals by presenting service offerings • Assess customer technical training needs and provide technical training or support in an operating room environment • Manage administrative duties including spare parts inventory, RMAs, calibrated equipment, training documentation, preventative maintenance scheduling, service contract billings, system configurations, and call escalation data • Support Sales Training and Marketing events by analyzing potential issues and developing strategies to resolve them

🎯 Requirements

• College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in engineering or applied science • Minimum 5 years of experience as a Field Service Engineer, including experience in the medical device industry • Strong written and oral communication skills • Excellent interpersonal skills • Strong administrative and record keeping skills • Strong knowledge of Operating Room protocol • Track record of solid customer relationships with Surgeons and Hospital staff • Proven track record in providing training support • Well versed at presenting the value proposition of service offerings • Proven ability to independently troubleshoot complex electro-mechanical systems • Ability to travel up to 25%, dependent upon account distribution