Customer Support Agent

Job not on LinkedIn

🔥 1 minute ago

🇲🇾 Malaysia – Remote

💵 $5 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Invisible Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $100M Series unknown on 2025-10

Consulting • Healthcare • Logistics

Invisible Technologies is an enterprise AI platform and services company that builds and deploys production-grade AI systems for large organizations. They combine a modular SaaS platform (data platform, process builder, agents, evaluations) with an expert human marketplace to train models, automate complex back-office workflows, power contact centers, provide computer vision and demand-forecasting solutions, and ensure ongoing evaluation and governance. Invisible works across sectors (finance, healthcare, public sector, sports, retail) to integrate AI into real operational systems and scale outcomes.

📋 Description

• Provide prompt, accurate support via phone, email, and live chat for English-speaking customers. • Assist with account activation, integration troubleshooting, and product-related inquiries. • Provide guidance on clients' retirement plan offerings, including 401(k), IRA, and Profit Sharing Plans. • Troubleshoot technical issues and escalate complex cases. • Use Zendesk, Aircall, and internal CRM systems to track, manage, and resolve customer interactions. • Collaborate with internal teams to escalate issues and improve customer service.

🎯 Requirements

• High school diploma or equivalent; a degree in Business, Finance, or IT is a plus. • Fluent in English, with strong verbal and written communication skills. • Previous customer service experience, ideally within technical support or financial services. • Familiarity with retirement plans or financial account management (401k, IRA) is advantageous. • Proficiency in Zendesk and Aircall is preferred. • Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment. • High attention to detail and ability to work both independently and as part of a remote team. • Must pass a background check. • Ability to work 45–50 hours per week. • Ability to work 9 a.m.–6 p.m. US Eastern/New York time.

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