Self Service Implementation Specialist – Freelance

Job not on LinkedIn

🔥 9 minutes ago

🇲🇾 Malaysia – Remote

💵 $6 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Invisible Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $100M Series unknown on 2025-10

Consulting • Healthcare • Logistics

Invisible Technologies is an enterprise AI platform and services company that builds and deploys production-grade AI systems for large organizations. They combine a modular SaaS platform (data platform, process builder, agents, evaluations) with an expert human marketplace to train models, automate complex back-office workflows, power contact centers, provide computer vision and demand-forecasting solutions, and ensure ongoing evaluation and governance. Invisible works across sectors (finance, healthcare, public sector, sports, retail) to integrate AI into real operational systems and scale outcomes.

📋 Description

• Support Self Service Plan Sponsors during onboarding to the client’s platform • Provide timely, accurate, and high-quality responses to Self Service client inquiries • Guide clients through onboarding by providing clarification, direction, and timely support • Monitor multiple onboarding efforts, identify blockers, risks, or confusion, and escalate when appropriate • Provide guidance on timelines, required actions, and next steps to complete onboarding milestones • Communicate with internal and external stakeholders about onboarding expectations, resources, and process updates • Support basic plan design questions and onboarding education, helping clients understand tools, workflows, and requirements

🎯 Requirements

• Experience in client support, project coordination, or cross-functional collaboration roles • Demonstrated ability to deliver prompt, reliable service in a pooled, high-volume support environment • Strong communication skills with the ability to provide clear, concise guidance under time-sensitive conditions • Experience using operational and workflow tools such as Jira, Salesforce, and Google Workspace; ability to follow and reinforce standardized processes • Demonstrated aptitude for learning new systems and concepts quickly and applying them in client service scenarios • Willingness to learn retirement plan fundamentals, onboarding workflows, and Self Service plan requirements • Helpful / Preferred: Experience supporting Self Service, tech-enabled, or scaled onboarding or support models • Helpful / Preferred: Exposure to retirement plans (401(k)/403(b)), plan administration, or plan conversions • Helpful / Preferred: General knowledge of ERISA and retirement plan compliance concepts • Helpful / Preferred: Experience with compliance or recordkeeping systems

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