Software Support Intern

Job not on LinkedIn

🔥 9 minutes ago

🇧🇷 Brazil – Remote

👨‍🎓 Internship

⚪️ Entry-level

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ION Sistemas

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

ION Sistemas is a Brazilian software company that provides cloud-based sales force automation and distribution solutions for wholesalers, distributors and field sales teams. Its modular SaaS platform includes tools for sales management, route planning, B2B/B2C e-commerce, payment processing (PIX, cards), digital catalogs, reporting, supervisor dashboards and industry-specific features for pharmaceutical sales. ION integrates with major ERPs and emphasizes improving sales efficiency, logistics for pronta entrega, and data-driven decision-making with AI-powered modules.

📋 Description

• Provide initial customer support by receiving and logging support requests • Assist in identifying and analyzing software-related questions and issues • Consult the knowledge base to find guidance and solutions for support tickets • Classify and route tickets to the appropriate teams when necessary • Monitor ticket progress and keep records up to date • Maintain clear and courteous communication with customers, sharing updates on the progress of their requests • Support the team in resolving issues and answering questions about the system • Participate in identifying improvements to support processes and solution documentation • Continuously learn and develop knowledge of the product, tools, and team processes

🎯 Requirements

• Currently pursuing a higher education degree in Information Technology, such as Information Systems, Systems Analysis and Development, Computer Science, or a related field • Interest in technology, software, and customer support • Strong verbal and written communication skills • Organization and attention to detail • Proactive, curious, and eager-to-learn mindset • Ability to analyze problems and seek solutions • Ability to work effectively in a team and handle different demands • Preferred: Basic knowledge of customer support or ticket management tools • Preferred: Familiarity with software systems or SaaS products • Preferred: Basic knowledge of programming logic or databases • Preferred: Academic or professional experience in customer support • Preferred: Familiarity with Agile methodologies

🏖️ Benefits

• Home Office and Equipment Allowance: R$350 in the first month to set up your workspace and R$100 per month from the second month onward for home office expenses • Meal and Food Allowance provided year-round, including during vacation • Remote work • Flexible 30-hour workweek • Birthday day off with a special bonus • Discounted online psychotherapy for you and your family, plus access through the health insurance plan • Wellhub membership with access to gyms, studios, and wellness apps for the entire family • Pharmacy benefits with exclusive discounts and terms at Drogaria Araújo • Life insurance • Education allowance for language and technology courses • Up to 20% off partner undergraduate programs (Cogna) • Profit Sharing and Results (PLR) • Employee Referral Program with bonuses for referring talented candidates