Customer Success Engineer

Job not on LinkedIn

🔥 1 hour ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Irisity

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🔐 Security

🤖 Artificial Intelligence

☁️ SaaS

Security • Artificial Intelligence • SaaS

Irisity is a company that develops video analytics software for the security industry, prioritizing personal integrity and privacy. Their system anonymizes individuals at sensitive installations, such as schools, to detect events and reduce crime without compromising personal privacy. With a focus on AI, ethics, and integrity, Irisity aims to positively impact the camera security industry. Based in Sweden, with offices globally, they offer a cloud-based SaaS platform, IRIS+, that supports thousands of cameras worldwide. Irisity serves customers in over 90 countries and collaborates with resellers, partners, and security companies.

📋 Description

• Coordinate with the global Customer Success Engineering team, with the Director of Customer Success Engineers as the primary Irisity contact • Provide technical presales and solution guidance, deployment support, partner enablement, and escalation coordination • Work with Sales to support integrators, consultants, end customers, and distributors • Educate partners and build Irisity analytics knowledge and deployments in Brazil • Deliver partner and customer presentations, demonstrations, proofs of concept, and RFQ/bid proposals • Assess customer requirements and recommend scalable, secure, and supportable video analytics solutions • Support renewals and expansion by demonstrating customer value and insight • Enable partners through training, documentation, reference architecture, and deployment guidance • Support complex opportunities and customer risks while promoting partner self-sufficiency • Maintain dotted-line responsibility for Tier 1 cases and coordinate high-priority escalations • Own technical relationships with channel partners and end customers from onboarding through adoption, renewal, and expansion • Maintain success plans and conduct regular reviews of customer health, adoption, and outcomes • Act as the customer’s technical advocate and coordinate internal resources

🎯 Requirements

• Based in Brazil, ideally São Paulo • Native Portuguese speaker • Professional proficiency in written and spoken English • Ideally 5+ years of experience in video analytics, video surveillance, VMS, or a related technical field • Knowledge of VMS integrations, cloud, network, server, storage, and camera infrastructure • Hands-on experience deploying and supporting applications on CNCF-conformant Kubernetes • Administration-level Linux knowledge, preferably Ubuntu 22.04 and/or RHEL 7.9 • Knowledge of filesystems, command-line administration, permissions, users, sudo, and networking • Strong knowledge of hardware architecture and sizing for video analytics deployments • Experience with Kubernetes management, logging, and monitoring tools such as Rancher, KubeSphere, Elasticsearch, and Kibana • Operational experience managing technical customer and partner relationships across onboarding, adoption, operational support, and escalations in Brazil’s security or technology market • Strong practical proficiency with general-purpose AI tools, including opportunity and bid qualification, technical writing, advanced troubleshooting, research, automation, and scripting • Ability to travel within Brazil and occasionally elsewhere in Latin America • Ability to provide reasonable flexibility across time zones for planned global work and critical customer needs • Relevant bachelor’s degree is an advantage • Spanish is an advantage

🏖️ Benefits

• Independent contractor engagement with a leading video analytics company • Collaboration with professional and talented colleagues • Participation in a dynamic international organization experiencing rapid growth

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