After Hours Care Coordinator

🔥 1 minute ago

🇿🇦 South Africa – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

✨ Care Coordinator

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Monitor the phone line and company chat/texting platform for caregiver call-outs, emergencies, and no-shows • Source replacement caregivers when shifts cannot be covered • Ensure vulnerable clients are never left without coverage • Follow up by phone on call-outs received by text • Escalate promptly to a manager when replacements cannot be found • Notify clients of caregiver call-outs and confirm caregiver schedules 1–2 hours before shifts • Respond to caregiver and client queries within the scope of after-hours support • Use sound judgement in situations not covered by training, prioritising client safety • Conduct initial intake calls for prospective clients • Document interactions accurately and update caregiver schedules in the system • Prioritise urgent tasks and use quieter periods for administrative catch-up and system familiarisation • Balance caregiver concerns with client and business needs • Assist with administrative projects and other after-hours support tasks as needed

🎯 Requirements

• Fluent in English with clear, professional communication skills • Proven experience in a client-facing support, service, or coordination role • Strong independent judgement and critical thinking, with comfort handling ambiguity and situations not covered by training • Calm, decisive communicator who can make a call and direct next steps to caregivers, supervisors, and clients • Strong multitasking, prioritisation, and organisational skills • Comfortable working independently with minimal supervision • Resourceful and able to solve problems effectively under pressure • Compassionate, dependable, and highly responsible, with the ability to balance empathy with a clear focus on client care • Ambitious with a strong work ethic • Full schedule flexibility, including weekends, and adaptability to changing schedules and operational requirements • Excellent computer and telephone skills • Previous staffing, scheduling, dispatch, or healthcare/home care industry experience (advantageous) • Experience working in a largely solo or remote role (advantageous) • Mandatory fixed fibre line with minimum 25 Mbps upload and download speed and wired Ethernet capability • Reliable power backup for load shedding or outages

🏖️ Benefits

• Compensation for South African public holidays in accordance with the BCEA • Fully remote work arrangement