Outbound Care Advisor – US Healthcare

🔥 9 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Advisor

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Make approximately 60–100 manually dialled outbound calls per shift, plus texts and emails, to families who have enquired about home care • Check whether each family's location can be serviced before calling • Have warm, unhurried conversations, answer questions, and address concerns about cost or care • Book families for in-person care assessments with a local U.S. office • Maintain clear, detailed CRM notes for continuity between team members • Consistently follow up with families who have not booked an assessment • Work five shifts per week, including Saturday and Sunday, with two weekdays off • Complete two weeks of Monday-to-Friday training from 16:00–01:00 SAST, followed by coached live calls

🎯 Requirements

• Excellent spoken and written English • Experience in outbound calling, a contact centre, or a similar phone-based role • Genuine empathy and patience when people are emotional or upset • Comfort with CRM administration and accurate note-taking • Willingness to work night shifts and every weekend • Fixed fibre line with a minimum speed of 25 Mbps upload and download and wired Ethernet capability • Reliable power backup for load shedding or outages • Ability to work on South African and U.S. public holidays

🏖️ Benefits

• Fixed monthly gross salary • Salary based on a full 45-hour week from day one, despite the schedule initially being 34 hours per week • Two weeks of paid, structured training • Coached live calls following training

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