Business Analyst

Job not on LinkedIn

🔥 13 hours ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Run discovery with business line teams through interviews, workshops and observation of live work • Document current processes, roles, costs and effort • Map current-state and target-state processes, including volumes, handoffs, systems, exceptions and cycle times • Build quantitative baselines from time, volume and cost data and maintain assumption logs • Prepare benefit-case inputs, sensitivity checks and evidence trails for savings • Write business requirements, user stories and acceptance criteria for automation and AI solutions • Answer design questions as solutions are built • Prepare implementation-plan inputs covering process changes, role changes, dependencies and business decisions • Support user acceptance testing and rollout with transformation PMO and project management resources • Capture adoption and usage data after go-live to support benefit tracking • Use AI agents for transcription, synthesis, analysis and documentation, verifying outputs against source material • Maintain documentation standards and support colleagues in applying them • Contribute reusable templates, process libraries and design patterns • Raise risks, scope changes and data gaps with the Strategy and Design Lead

🎯 Requirements

• 5 or more years in business analysis, process improvement, operations consulting or transformation delivery • Process mapping and current state documentation to a recognised notation or agreed standard • Requirements elicitation and writing, including interviews, workshops, user stories and acceptance criteria • Quantitative analysis, with Excel to a high standard and ability to build a baseline from raw volume, time and cost data • Ability to run discovery conversations with experienced operational staff • Fast and agile ways of working, comfortable operating with incomplete information and iterating to an outcome • Practical understanding of AI and automation capabilities and limitations • Ability to work with AI agents and check their output • Ability to set priorities and timelines with minimal guidance, present finished work for sign-off, and escalate issues early • Fluent written and spoken English for daily work with colleagues and stakeholders across time zones • Preferred: consulting, strategy or transformation practice background • Preferred: Power BI or comparable data analysis and visualisation tool • Preferred: offshoring, shared service or platforming experience • Preferred: real estate services, facilities management or comparable global services experience • Preferred: exposure to automation or AI delivery, including workflow automation, agents or data products

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • AI-assisted application insights during recruitment