Bilingual Intake and Scheduling Specialist

🔥 1 hour ago

🌐 Honduras, El Salvador, +5 more countries – Remote

🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote 🇲🇽 Mexico – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Coordinate with attorneys, paralegals, and staff regarding prospective client inquiries • Collect and process consultation payments, including credit card payments • Support a positive client experience from the initial call through the scheduled consultation • Follow up with prospective clients throughout the intake process • Maintain confidentiality when handling client information, documentation, and payment details • Distinguish prospective clients from current clients and route current client matters appropriately • Document calls, follow-up activities, payments, and consultation details accurately • Confirm consultation details and provide scheduling information • Schedule paid consultations based on attorney availability • Request, organize, and follow up on required client documents • Maintain intake information and client records in Clio • Make callers feel comfortable discussing personal or sensitive circumstances • Ask intake questions to understand prospective clients’ needs • Explain the initial intake and consultation process • Complete intake forms and gather relevant information • Return calls to potential clients • Answer a high volume of inbound calls professionally

🎯 Requirements

• Full time remote position • Monday through Friday • Working hours are 8:00 a.m. to 5:00 p.m. CST • Bilingual fluency in English and Spanish is required • Previous customer service, intake, call center, or legal support experience is preferred • Experience working in immigration law is appreciated but not mandatory • Familiarity with immigration terminology is appreciated but not mandatory • Experience using Clio is preferred • Comfortable using a Voice over Internet Protocol phone system • Comfortable managing a high volume of inbound and outbound calls • Experience scheduling appointments and consultations • Experience requesting, collecting, and organizing client documentation • Comfortable processing credit card payments and handling payment information professionally • Reliable internet connection and a professional remote workspace are required • Availability to begin the role within the standard placement timeline • Professional verbal and written communication • Client intake and information gathering • High volume call management • Customer service • Consultation scheduling • Payment processing • Document collection and follow up • Data entry and record maintenance • Clio case management software • Voice over Internet Protocol phone systems • Professional discretion when handling confidential information

🏖️ Benefits

• Remote work • Full-time schedule • Monday through Friday work schedule