Bilingual Legal Receptionist

🔥 8 minutes ago

🌐 Chile, Mexico, +5 more countries – Remote

🇨🇱 Chile – Remote 🇲🇽 Mexico – Remote 🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Attorney / Lawyer

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Serve as an important first point of contact for clients and prospective clients seeking legal assistance • Manage approximately 400 incoming calls per week and more than 45 calls per day • Answer high-volume incoming telephone calls professionally, empathetically, accurately, and attentively • Communicate in English and Spanish with clients and prospective clients • Answer caller questions using available resources and determine appropriate next steps • Follow internal communication, call handling, and firm protocols • Route calls and prospective client inquiries accurately to the Intake Team • Provide welcoming, friendly, empathetic, and customer-service-focused assistance • Maintain professionalism and attention to detail in a fast-paced environment

🎯 Requirements

• Monday through Friday, 9:00 AM to 6:00 PM EST • Full professional fluency in English and Spanish, with exceptional spoken English required for handling telephone conversations accurately and professionally • Ability to manage a high volume of incoming telephone calls while maintaining professionalism, empathy, and attention to detail • Comfortable handling approximately 400 calls per week and a call volume exceeding 45 calls per day • Strong customer service and interpersonal communication abilities • Ability to follow established protocols for potential new client inquiries and accurately route calls to the Intake Team • Comfortable working in a fast-paced legal services environment with frequent client interaction • CRM, VoIP, internal communication platform, email, and calendar tools • Bilingual English and Spanish • Professional English Fluency • Customer Service • Telephone Communication • High Volume Call Management • Call Routing • Client Communication • Prospective Client Support • Legal Intake Support • Active Listening • Verbal Communication • Professional Communication • Attention to Detail • Empathy • Reliability • Professionalism • Interpersonal Skills • Organization • Accuracy • Adaptability • Time Management • Customer Service Orientation • Ability to Work in a Fast Paced Environment

🏖️ Benefits

• Remote job opportunity • Great Place to Work Certification environment

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