Bilingual Personal Injury Case Manager

🔥 14 hours ago

🌐 Honduras, El Salvador, +5 more countries – Remote

🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote 🇲🇽 Mexico – Remote

💵 $1.2k - $1.3k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Take ownership of assigned follow-ups and complete responsibilities with minimal supervision • Collaborate with attorneys, paralegals, and other team members to keep cases moving forward • Escalate urgent concerns, case delays, or documentation issues to the appropriate legal team member • Provide attorneys and paralegals with timely updates regarding case progress, documentation, coverage information, balances, and relevant findings • Support post-intake file development by gathering and organizing required case information • Assist with property damage coordination for auto accident cases when required • Track outstanding balances after clients complete medical treatment • Coordinate billing matters with medical providers to promote accurate and timely processing • Track medical record requests and update internal case files with accurate status information • Follow up persistently on outstanding medical records, bills, and incomplete documentation • Request medical records, bills, and supporting documentation from medical providers and healthcare facilities • Handle approximately 30 mixed inbound and outbound calls per day with clients, medical providers, healthcare facilities, and insurance representatives • Adapt to evolving procedures and expanded responsibilities as the position grows • Maintain proactive, empathetic, and professional communication while balancing compassion with appropriate assertiveness • Document client, provider, and insurance communications accurately • Prepare and send letters of representation • Identify missing or incomplete documents and conduct timely follow-up with the appropriate parties • Use RingCentral to manage professional communications with clients and external parties • Maintain complete, organized, accurate, and confidential electronic case files • Serve as the main point of contact for clients, provide timely case updates, and maintain consistent communication throughout the case lifecycle • Verify insurance coverage details and document findings within the appropriate internal systems

🎯 Requirements

• Full professional fluency in English and Spanish is required • Prior experience in personal injury case management, legal support, insurance coordination, medical records management, or a related role is preferred • Experience communicating with clients, medical providers, healthcare facilities, and insurance companies • Ability to manage approximately 30 mixed inbound and outbound calls per day • Availability to work Monday through Friday from 8:30 AM to 5:00 PM Pacific Time • Experience requesting, tracking, and organizing medical records and related documentation • Familiarity with insurance coverage verification, medical provider billing, and balance tracking • Ability to maintain accurate, complete, and confidential electronic case files • Comfortable supporting personal injury matters, including auto accident cases and property damage coordination • Proficiency with RingCentral for client and provider communications • Familiarity with legal case management systems, customer relationship management platforms, and electronic document management tools is preferred • Reliable internet connection and a professional remote work environment • English and Spanish language requirements

🏖️ Benefits

• Remote work opportunity • Great Place to Work Certification workplace • Long-term professional development • Collaborative legal environment