Lead Qualification Specialist – Family Law

🔥 0 minutes ago

🌐 Honduras, El Salvador, +5 more countries – Remote

🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote 🇲🇽 Mexico – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟠 Senior

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Deliver a positive and professional client experience throughout the intake process • Ensure timely follow-up with prospects and clients • Track and maintain lead information within the CRM • Schedule consultations and case evaluations • Maintain ongoing communication with prospective clients • Conduct initial client intake conversations • Follow up with existing and uncontacted leads • Participate in coaching and training sessions • Qualify leads based on established criteria • Manage and organize email communications • Perform data entry and update client information • Transfer calls to appropriate team members when necessary • Contact potential new clients who submit contact forms and website inquiries • Answer and manage incoming phone calls • Serve as the first point of contact for potential clients in a family-law environment • Manage high-volume inbound and outbound communications • Help prospective clients navigate important legal matters • Schedule consultations and ensure a positive prospective-client experience

🎯 Requirements

• Minimum 1 year of experience working as an Intake Specialist (preferably in a law firm) • Sales, intake, customer service, or client-facing experience required • Comfortable working in a high-volume phone environment • Exceptional customer service skills • Strong active listening abilities • Ability to build rapport quickly • Confident and professional phone presence • Strong lead qualification capabilities • Effective questioning and probing techniques • Excellent verbal and written communication in both English and Spanish • Ability to follow instructions and established processes • Strong organization and multitasking skills • Empathetic approach to client interactions • Sales and relationship-building mindset • Ability to manage a high volume of follow-ups • Receptive to coaching and feedback • Accurate data entry and documentation skills • Remote availability in Honduras, El Salvador, Colombia, Chile, Argentina, Peru, or Mexico • Availability Monday to Friday, 8:00 AM–5:00 PM PST/PDT • Very high call volume capacity (80–100 calls per day) • Experience or ability to use Clio CRM, DialPad VOIP, Slack, Google Drive, and Lex Receptionist

🏖️ Benefits

• Remote job opportunity • Great Place to Work Certification culture