Medical Records and Client Communication Case Manager II

🔥 1 hour ago

🌐 Honduras, El Salvador, +5 more countries – Remote

🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote 🇲🇽 Mexico – Remote

💵 $1.2k - $1.3k / month

⏰ Full Time

🟢 Junior

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Organize key medical and case documents • Maintain accurate and accessible case documentation in Filevine • Help identify and manage liens as training progresses • Handle incoming calls during assigned phone coverage periods • Use RingCentral and Zoom for client communication, internal collaboration, and virtual meetings • Take on additional administrative and case management responsibilities based on the legal team’s needs • Respond to clients professionally through email and SMS • Request and monitor medical bills and outstanding balances • Prepare medical chronologies and summaries with approved artificial intelligence assistance • Support the drafting of legal documents as experience and training progress • Support attorneys, paralegals, and other legal staff with day-to-day case management and administrative needs • Request, collect, organize, and manage medical records • Follow up with medical providers and other relevant parties regarding requested documentation • Assist with the preparation of demand packages

🎯 Requirements

• 1-2 years of experience working as a case manager or legal assistant • Personal Injury experience required • Filevine experience preferred • Excellent written and verbal English communication skills • Strong professional writing skills for client correspondence and legal support • Ability to communicate professionally with clients through email, SMS, and phone • Strong organizational and document management skills • Ability to manage medical records, bills, balances, and related case information accurately • Capacity to learn personal injury case management processes through gradual training • Adaptability and willingness to manage several areas of responsibility • Collaborative and easy-to-work-with approach • Friendly, professional, and service-oriented communication style • Strong attention to detail when reviewing documents and maintaining case information • Ability to prioritize responsibilities in a lower-volume legal environment • Dependability when supporting attorneys, paralegals, and other staff members • Comfort using case management and communication technology • Remote availability in Honduras, El Salvador, Colombia, Chile, Argentina, Peru, or Mexico • Availability Monday to Friday • Availability for 8:30 AM - 5:30 PM EST/EDT • English and Spanish languages • Moderate call volume capacity of 6-15 calls per day • Filevine CRM proficiency or ability to use it • RingCentral VOIP proficiency or ability to use it • Zoom proficiency or ability to use it

🏖️ Benefits

• Remote job opportunity • Great Place to Work Certification employer • Gradual training and development into advanced case management duties • Approved artificial intelligence assistance for medical chronologies and summaries

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